Technology Regional Service Delivery Lead - Epsom, United Kingdom - Nuffield Health

Nuffield Health

Verified Company

Epsom, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

HEAD OFFICE
Technology Regional Service Delivery Lead

At Nuffield Health, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference.

Whether it's driving connecting health, helping the nation, transforming experiences or building the career you want - we give you the support to do it all.

Join our journey. It starts with you.

You'll be managing third party suppliers who are delivering technical platforms as a managed service and ensuring that they deliver necessary standards of support.

Using your extensive experience of customer service and experience within IT Service Delivery, you will:
Lead a team of regional customer service specialists and technical specialists to improve customer service standards throughout Nuffield Health

Ensure delivery of excellent customer service throughout all engagement with the user in order to improve user satisfaction

Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service with IT foundation training

Coach, develop and mentor your team of direct and indirect reports to maintain and improve motivation and commitment levels

Manage service delivery for Nuffield users and provide day to day operational guidance, overseeing and driving SLAs for ticket management

Recommend solutions to problems and cost-effective strategies for sites

Help co-ordinate small moves & projects

Provide local advice and guidance on Information Security concerns

Work with employees throughout the estate to identify opportunities to proactively improve the IT service and technology within Nuffield Health

Manage a budget for IT hardware across the estate, reviewing requests and provide cost effective solutions

Proactively provide service management updates to senior leaders within your region and work closely with other regional teams in the business

Technology Regional Service Delivery

Location:
South West - This is a regional role and will require frequent travel within this area

Salary:
Dependant on experience

Contract:
Full Time

Hours: 37.5 flexible

Do good, feel good.

We want you to love coming to work, feeling healthy, happy and valued. And with access to our benefits, you can create a personalised health and wellbeing package unique to your lifestyle.

Whether you're interested in our healthcare scheme, fancy yourself a discounted holiday or are thinking about your retirement plan, we have a whole range of benefits for you to enjoy.