Data Software Helpline Support Analyst - Richmond, United Kingdom - The Workplace Consultancy

The Workplace Consultancy
The Workplace Consultancy
Verified Company
Richmond, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
My client they do amazing things with data.


They build some of the most highly regarded, innovative datasets in the market and our people are the best at manipulating that data to provide insight to their clients.


They are experts in all things consumer and location and bring together cutting-edge analytical techniques, creative thinking and diverse perspectives to drive growth for their clients.


As part of the wider Marketing Solutions Division you will be joining a 250 strong team working in over 50 markets globally.


Their Solutions Group builds systems and databases for many of the major retailers, financial service organisations and utilities, using their own Geographical Information System.

The group is responsible for the technical delivery, training and support of these systems.

The helpline role is integral to the team and the first point of contact for the software's users.

There are opportunities to talk to a variety of Users from different sectors including Care, Retail, Property, Automotive, Finance and Public Sector to namea few.


Their clients use the software for Retail planning, location planning, customer engagement and catchment analysis using a vast range of data.


What you'll be doing:
This role provides the opportunity to develop database building skills when creating systems for clients.

There is also the opportunity to develop your customer contact and admin skills as you will be talking to clients regarding training and helpline queriesand using their Netsuite CRM (customer relationship management tool).


Key Responsibilities:


  • Delivery of systems, reports, data, update packages, software installations, bespoke deliverables, and interdepartmental projects (such as complex Profiler deliveries)
  • Regularly updating our internal CRM with notes on training/consultancy usage, helpline cases and user status
  • Building the Database systems for clients
  • Testing software updates before release and suggesting new/improved functionality

Skills and experience:


  • The ability to communicate technical information to nontechnical people
  • Client oriented mindset
  • Strong interpersonal and numeracy skills
  • Excel, Basic PowerPoint, Familiarity with Microsoft Outlook
  • Team player
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