Receptionist - Bilston, United Kingdom - Health and Beyond

Health and Beyond

Verified Company

Bilston, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job purpose/summary: 1 Provide reception and call handling cover in a busy environment 2 Be kind and compassionate in difficult circumstances 3 Provide a robust knowledge of the services we provide. Main Duties & Responsibilities 1 Call handling and online triage 2 tasks, scanning and general admin work 3 To be responsible to Reception team supervisor Knowledge, Skills and Experience Required 1 Good customer services skills 2 Professional approach with sympathetic and understanding nature 3 Good IT skills preferably with a clinical system What we can offer you 1. We offer a competitive salary (indemnity fees paid in addition to salary 2. A tailored comprehensive induction programme and we provide a supportive working environment with an appropriate on call clinician for support and advice.

We also offer highest possible governance support, an excellent working environment 4. NHS Pension, maternity, sick and injury benefits 5. 5 weeks Annual Leave + 8 Public holidays 6.

We use Clarity TeamNet to record leave, sickness, appraisals and training. 7.

Exciting opportunities for further progression and professional development along with flexible hours Workload Support Support from highly efficient and organised clinical, operational and HR teams which includes:

GPs, Practice Nurses, ANPs, Heath Care Assistants, First Contact Practitioners, MSK Specialists, Health Coaches, Clinical Pharmacists, Dedicated Back Office Team, Dedicated HR Team, IT team to support all clinicians and a diverse clinical team means that you will see most relevant patients and benefit from reduced levels of paperwork.

Personal Development 1.Ongoing training offered 2.

Discussed at 4, 8- and 12-week reviews 3. 1 to 1 regular reviews to discuss training needs Role Specific Competencies 1. Empathic and understanding towards our service users 2. Deal with difficult conversations 3.

All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified

Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development To always act within the NMC Code of Conduct and Scope of Professional Practice Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.