Welfare Benefits Advisor - London, United Kingdom - TRI Consulting

TRI Consulting
TRI Consulting
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
A Housing Association is currently looking for a Welfare Benefits Advisor on a temporary basis for about 3 months.

Key responsibilities are as follows

Provide a comprehensive welfare benefits advice and advocacy service for customers; providing expert advice on all aspects of the welfare benefits system, supporting customers to challenge decisions and resolve complicated issues, supporting customers withbenefit appeals, including preparation of submissions and representing customers at first tier tribunals

Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under own initiative to determine actions and advice needed for each case.

Provide a responsive and inclusive service to customers, taking account of, and adapting to, individual needs.

Support customers to maximise their income through access to charitable grants and funding and referrals to third parties.

Maintain a good working knowledge of social security legislation and case law.

Keep abreast of all national and local benefit changes; disseminate information on changes highlighting potential risks and impacts on customers and the company.

Design and deliver training on welfare benefits and financial inclusion.


Be a specialist resource for other staff members, providing welfare benefits and income maximisation advice to frontline teams to develop their knowledge and capacity to support residents.


Work collaboratively with frontline teams to ensure that they make the best use of the welfare benefits and financial inclusion service and help to drive a focus on early intervention.


Actively contribute ideas to the development and continuous improvement of the welfare benefits and financial inclusion service, using insight gained from working with residents and frontline staff.

Undertake profiling analyses of our customers and identifyany specialist benefit issues relating to particular groups, providing appropriate advice and assistance to staff on what steps to take to support certain groups.


From time to time, initiate take up campaigns amongst residents in response to benefit changes and in line with profiling analysis.

Represent the company externally, developing and maintaining relationships with stakeholders and partners in key boroughs. Use these relationships to raise and resolve issues impacting the company and the customers.


Develop and maintain links with other welfare rights and financial inclusion advisers in order to share information and best practice.

Essential requirements


Experience of providing welfare benefits advice (including a comprehensive and up to date knowledge of the statutory framework and the ability to identify implications of changes in legislation to welfare benefits).

Experience of providing services to vulnerable adults and working with a diverse client group.

Previous experience within a housing organisation or advisory centre.

Knowledge of current social housing legislation and good practice

Be able to produce written information or reports to management level, and excellent verbal communication and presentation skills.

Strong negotiation skills.

Good numeracy skills.

Effective IT skills including intermediate MS Office skills, and ability to use housing software packages and CRM systems
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