Contract Co-ordinator - Birmingham, United Kingdom - Mitie

Mitie

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

OVERVIEW
The role is based out Mitie's Birmingham T2 building.

JOB OBJECTIVES AND TASKS

Regular contact with the service desk (call handling team)
Liaise with the regional administrators and thirdparty suppliers for engineers' attendance in line with the contract SLA's.
Raise purchase orders for contractual works
Build a relationship with a multi stake holder client
Creating client reporting packs for the AM
Obtain Risk and Method Statements for works where necessary.
Building and developing relationships with regional planners and operations teams including weekly chases of open jobs
Upload correspondence i.e. work sheets, certificates, quotes onto the database
Provide excellent customer service to meet the expectations and requirements of both internal and external clients
Carry out regular checks on job status and close where required.
Ensure planned maintenance tasks are scheduled and completed within the contract SLA's
Creating Work Orders from client system onto Mitie systems
Manage the upload of documentation onto the client SharePoint
Assist with the monthly financial reporting

WHAT WE ARE LOOKING FOR

Good organisation and administration skills
Accuracy and attention to detail
Excellent communication/interpersonal skills
Ability to liaise at all levels using tact and diplomacy
Enthusiastic with positive "can do" approach
Work well during times of pressure
Calm nature even temperament
A knowledge of the hard services and Facilities Management sectors is desirable but not essential
High level of motivation
Excellent organisational and planning skills
Problem Solver
Ability to multitask