Customer Service Advisor - Coventry, United Kingdom - Daimler Buses UK Ltd
3 weeks ago
Description
The Role:
- Working within a team, your role will be to manage the complete service experience for our Bus and Coach customers, from first contact to vehicle handover and return.
- You will schedule work to meet our customers' requirements in line with the resource capacity of our workshop.
- The work orders you will raise are to include full details of the scope of work required to be undertaken by our technicians, therefore a basic technical knowledge of commercial vehicles would be a great advantage to you.
- You will be required to provide costings, estimates, and payment details to our customers in advance of any work being undertaken on their vehicles.
- In cases of warranty claims, you will need to follow the complete warranty process, ensuring that all approvals are in place prior to any work commencing.
- Other necessary tasks include general administration as well as retail invoicing when required to support the team.
Your Profile:
- Experienced customer service professional from a service centre or workshop background.
- Basic technical understanding of commercial vehicles, or automotive knowledge in general.
- The ability to work in a highly demanding, customer focused, administrative, process driven environment.
- Adept in understanding and using a variety of IT software programs.
Job Types:
Full-time, Permanent
Salary:
£28,000.00-£35,700.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- Onsite parking
- Private medical insurance
Schedule:
- Monday to Friday
Application question(s):
- How much technical knowledge of commercial vehicles do you have?
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 3 years (required)
- Automotive service: 3 years (required)
Language:
- Fluent English (required)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
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