Supporter Engagement Assistant - Hatfield, United Kingdom - Crohn's & Colitis UK

Crohn's & Colitis UK

Verified Company

Hatfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A great role for someone looking to join the charity sector.

You will work as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn's & Colitis UK through building excellent relationships via a variety of communication channels.

In this role you will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional supporter journeys for our community, ensuring they feel valued and engaged.

About you

You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner.

You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail.

If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.

Our location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail.

But one thing we have learned from the pandemic, is that we are able to work very effectively from home.

In this role, there is plenty of scope for doing that although there will be times when you will need to be in the office for fulfilment tasks and to attend face-to-face meetings.

Work remotely
Flexibility to work from home, however there is a requirement for minimum two days a week in the office.

Job Types:
Full-time, Fixed term contract

Contract length: 6 months

Salary:
£22,000.00-£24,000.00 per year

Benefits:

Additional leave
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Onsite parking
Sick pay
Work from home

Schedule:

Monday to Friday

COVID-19 considerations:
Yes

Application question(s):

Do you have experience of providing a high standard of customer care in a fastpaced environment?
Do you have experience of being able to manage a busy workload with multiple competing deadlines while remaining calm and focused?
Do you have experience using Microsoft Office, databases, telephone systems and administrative procedures in a customer focused organisation?

Work Location:
Hybrid remote in Hatfield

Application deadline: 02/06/2023