Matchday Executive Host - Luton, United Kingdom - Luton Town Football Club

Luton Town Football Club

Verified Company

Luton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

A professional and friendly approach is required at all times when assisting guest movement and enhancing guest engagement.

The Executive Host will be required to carry out ad-hoc duties requested by management and take direction from the Commercial Team and Senior Host.

KEY RESPONSIBILITIES

Strong customer service skills and a willingness to go the extra mile
Positive and friendly attitude
Able to keep your uniform and personal appearance to a high standard
Ensure the hospitality lounge is clean and presentable for the arrival of guests
Welcome and acknowledge all guests
Be ready to anticipate and address guests service requests and needs throughout the matchday
Communicate with supporters and colleagues clearly and in a professional manner
Provide, information, direction and instruction to guests and other visitors in and around the Stadium
Be available to work a minimum of 75% of fixtures including both midweek evenings and weekend fixtures throughout the course of a season

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

Specific Experience:

Experience in a similar role would be beneficial although not essential as full training will be provided
Previous experience in a customer service or front facing role
Excellent communication skills with the ability to remain calm under pressure
Ability to work with and support a team to achieve the desired standards
Able to work effectively in a team and also independently using own initiative

Abilities/Skills/Knowledge:

Ability to anticipate and address guests service requests and needs throughout the matchday
Commitment to customer care with the ability to demonstrate it
Attention to detail and pride in the quality of work undertaken
Able to work effectively as part of a team
Be an ambassador for the Club presenting the Club in a positive image at all times

Additional Information:

This role may involve working at an offsite hospitality offering in close locality to Kenilworth Road
This a casual role, working hours are event based through out the season
Applicants must be eligible work in the UK
Applicants must be aged 18+