Service Advisor - Broxburn, United Kingdom - Just go Motorhomes

Just go Motorhomes

Verified Company

Broxburn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reporting to the RVSC Aftersales Manager
, this role is focussed on customer satisfaction, financial performance and warranty handling.

The fundamentals of the role are to support the Aftersales Manager to evolve the department into high performance using all available tools at your disposal to be a high performing service advisor.

The measures of effectiveness will sit with financial and quality KPI's which will be communicated in time for the coming period of measurement.

The Role
Responsibilities for the Service advisor include, but are not limited to:
Staff

Engage in the ongoing and improving health and safety measures in the department.
Engage in the training and selfdevelopment available to you
Maintain a disciplined and professional approach to work
Effectively work with all team members across the company including the leadership team, working to deliver their expectationsStock
Support the Aftersales Manager with stock ordering, ordering appropriate stock in a timely and financially sound manner
Accurately record all stock received and despatched, as well as regular stock counts and maintaining stock security at all times
Utilise warranty to support both Just go and RVSC with replacement parts
Upload all warranty claims using the appropriate systems and see the jobs to conclusion

Customers

Ensure customer satisfaction is at the core everything you do, answer all calls into the department and facilitate a great outcome for the caller
Deliver competitive, timely and accurate quoting and invoicing for all jobs
Utilise all tools to drive trust and revenue (C it Now), driving C it Now engagement using the dashboard and process maps
Maintain effective communication both pre and post job, provide regular and timely updates to customers at all times and ensure we deliver factbased responses
Upsell work and services to customers on site
Utilise all available tools to effectively market the customer base for future work (prospecting)
Ensure that all forms of communication are responded to within agreed sla's
Effectively receive, manage, resolve and record any customer complaints and feedback and escalate where appropriate

About you

Proven experience of working in an effective aftersales environment
Knowledge of customer service principles and practices
Confident telephone manner
Great interpersonal skills
Good data entry and typing skills, paired with knowledge of I.T & Microsoft packages
Commitment to delivering a high level of customer service
Business focus and a desire to succeed beyond what is expected
Resilient and flexible and able to work in a fast paced, dynamic and demanding workplace
Good attention to detail with excellent planning and organisation skills
Flexibility to respond to a variety of work situations

What we offer in return

We will implement a full training and induction programme to give you the best tools to perform your role and offer continued support and training as part of our ongoing commitment to you.

Job Types:
Full-time, Permanent

Salary:
£23,000.00 per year

Benefits: