Customer Support Representative - Staines-upon-Thames, United Kingdom - Huntress

Huntress
Huntress
Verified Company
Staines-upon-Thames, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

A Global Software Company based in London/ Staines is seeking Customer Support to join their team on a contract basis for 12 months.

(hybrid - 4 day Remote and 1 day office)


In this role you will:
Log cases on the IT Service Desk and maintaining details of software / hardware problems detected.

Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions.

What you get to do in this role:

  • Log cases on the IT Service Desk and maintaining details of software / hardware problems detected.
  • Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions.
  • Escalating to internal or external support resources and Subject Matter Experts when necessary.
  • Supporting users in the use of our platform by providing necessary advice and/or training.
  • Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or CRM in a timely efficient manner.
  • You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
  • You will be supporting users in the use of the platform by providing necessary advice and/or walkthrough.
  • Identify selfservice documentation gaps.
  • You will provide support for Store Applications.
  • You will manage multiple cases daily.
  • You will assist peers with their cases.
  • You will participate in User Acceptance Testing (UAT).

To be successful in this role:

  • Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired.
  • A good understanding of the platform is an advantage
Degree or experience in a Customer HUB or Customer Care function.


Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

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