Team Leader - Banbury, United Kingdom - Cactus Search

Cactus Search
Cactus Search
Verified Company
Banbury, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Due to continued growth, we have another vacancy for an enthusiastic, focused Team Manager to join our client's busy, vibrant team.


About the role:


  • Lead a team to meet and exceed business objectives, service targets corporate goals including: operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.
  • Continually review and monitor the work performance of all advisors against agreed KPIs, ensuring that calls are handled professionally.
  • Implement reward & recognition programs and share best practices across teams and build a spirit of teamwork and a work environment that promotes high levels of engagement amongst team members.
  • Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to the Operations Manager.

Who are we looking for?

  • Evidence of effective interpersonal, coaching and leadership/supervisory skills.
  • Previous Team Leading / Managerial experience is essential
  • Previous experience working in a call centre environment is essential.
  • Excellent verbal and written communication skills.
  • Good numeric and verbal reasoning skills.
  • Effective problemsolving skills.
  • Performance management skills and experience.
  • Client/customer management skills
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