Technical Customer Service Advisor - London, United Kingdom - Care Vision CMS

Description

Job Overview

Would you like to be part of a revolutionary system that will continue to shape how the care industry works with technology? Take advantage of this exciting opportunity to be a Technical Customer Service Advisor for Care Vision, where you will get to truly make a difference.

As a Technical Customer Service Advisor you will be accountable for working with a case load of customers.

You will get a buzz from helping people, be customer centric whilst having strong analytical and problem solving skills, being passionate about how our software can make our customers businesses better, through solving business critical problems.

You will have a technical background, be a creative thinker and be solution focused.


What is Care Vision?
Care Vision is a care management system.

Care Vision has successfully managed to implement technology into Care Homes - lessening the amount of paperwork for staff to fill in and allowing more intimate interactions between staff and residents.

Our clients and team members rely heavily on our system for their daily notes, administration, care plans and medication information therefore it is important that the system works seamlessly, and issues are resolved as quickly as possible.

Who are we looking for?

• Experience in working with software systems used in the health or social care sector is desirable.
• Outstanding organisational and time management skills
• Ability to multitask and prioritise daily workload
• Excellent verbal and written communications skills
• Discretion and confidentiality
• Teamplayer who can work unsupervised and remain flexible.

Day-to-Day Responsibilities

• Support customers with queries, allowing them to get the best out of their software package
• Provide excellent customer service through a variety of communication channels
• Be proactive and take initiative to support continuous improvement of our customers experience by identifying case trends, understanding potential challenges and posing solutions
• An ability to grasp technical concepts and new product functionality quickly.
• Flexibility and pragmatism, an ability to selfplan and respond to shifting priorities.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

What we offer

• Your holidays are important to us. Take up to 28 days annual leave.
• Access to our employee discounts/benefits portal.
• Company laptop.
• Company based pension scheme.
• Excellent progression opportunities
• A base salary of £25,000

Job Types:
Full-time, Permanent


Schedule:

• Monday to Friday

Job Types:
Full-time, Permanent


Salary:
£25,000.00 per year


Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• Sick pay

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

Technical Customer Service: 1 year (required)


Ability to Commute:

• London, SE20 8TJ (required)

Ability to Relocate:

• London, SE20 8TJ: Relocate before starting work (required)

Work Location:
In person


Reference ID:
Technical Customer Service Advisor - Feb 2024