Recoveries Agent - Milton Keynes, United Kingdom - Abound (Personal Loans)

Description

Please note, we are not looking to work with recruitment agencies for this position at the moment.


About Abound
Abound is a Series A fintech building a radically different approach to consumer lending.

We are a UK consumer lender which aims to expand access to low cost personal credit by using the UK's new Open Banking standard to analyse consumers' historical bank statement data.

Open Banking data allows us to build a granular view of customers' financial circumstances, properly understand their affordability, and place less reliance on credit reference agency scores.

About the role

We are seeking an experienced
Debt Recovery Specialist to drive our in-house recoveries process for customers in late-stage arrears and default.

You will report into our Head of Credit Operations and work closely with our experienced Recoveries Team.


Main responsibilities

• Manage our unsecured loan debt recovery process, with a focus on customers which are 60+ DPD (days past due).
• Review our existing recovery strategy and processes for the 60+ DPD, and propose enhancements to senior management.
• Execute the enhanced recoveries strategy once agreed, including but not limited to:
• Setting up and maintaining a suite of customer communication strategies and recoveries actions.
• Building and executing a process to review the arrears and default cases on an ongoing basis and assign appropriate actions to recover outstanding payments.
• Running contact strategy with customers to understand their situation, discuss payment plan options and communicate our recoveries actions.
• Issue and handle a mixed caseload of Charging Orders, Attachment of Earnings, CCJ's and other legal recoveries options as appropriate.
• Liaising with customers, counsel, and other parties as well as preparing and drafting detailed reports, correspondence, advice, court documents and customer communications.
• Attendance at client, expert, counsel, and meetings (onsite/offsite).
• Identify vulnerable customers and escalate their cases to Head of Credit Operations or if needed to Chief Compliance Officer.
• Identify noncompliant customers and escalate their cases to insolvency teams
• Monitor performance of recoveries strategies on an ongoing basis, and continuously optimise strategy to improve performance.
• Evaluate inhouse recoveries vs debt sale options per segment, and propose optimal allocations to management.
• Produce management information/reporting on legal activities.
• Maintain case filing and make sure it's up to date in the case management system.
• Ensuring compliance with relevant deadlines, quality measures and key performance indicators.

Required experience

• Minimum 4 years of experience of working in unsecured consumer debt recovery, with a focus on aged arrears and defaulted customers including 60+ days past due.
• Ideally you'll have a legal or paralegal background and possess expert knowledge of the legal processes in relation to unsecured debt recovery.
• An in depth knowledge of debt recovery work, being able to assist the wider Credit Operations team with complex cases & legal queries.
• Good customer communication skills.

About You

We are looking for someone who:

• Share our values of putting customers first.
• Is excited to be part of the journey to shape the future of lending.

- has a flexible and open start-up mindset.

• Absolute compliance with TCF principles, FCA regulations & Data protection.
• Ensure all activities are undertaken in accordance with the companies published policies and procedures.
• Adhere to the FCA conduct rules, particularly our requirements under Consumer Duty and Vulnerable Customer Policies.
• Keen attention to detail, with excellent communication and analytical skills.
• Working towards and driving positive business results

Salary:
From £30,000.00 per year


Benefits:

• Flexitime
• Private medical insurance
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• MILTON KEYNES: reliably commute or plan to relocate before starting work (required)

Experience:

- debt recovery: 2 years (preferred)

Work Location:
Hybrid remote in Milton Keynes


Reference ID:
DRS1