Employee Relations Assistant - Feltham, United Kingdom - Expeditors
Description
Company Description
- "We're not in the shipping business; we're in the information business"
- Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
A multi-functional role assisting in many aspects such as talent acquisitions, employee relations, compensation, and benefits etc The ER Assistant will provide a solid administrative foundation for the ER function, ensuring all company policies and procedures are adhered to and tasks are completed in detail and accurately.
KEY RESPONSIBILITIES:
Employee Relations:
- Providing first line support to employees on ER matters
- Responding to any queries or problems
- Ensuing all files are maintained in a timely and accurate manner and always ready for an audit by UK ER Manger or any regulatory bodies
- Benefit support and administration
- Supporting the UK ER manager with various capability investigations, including grievance and disciplinary
- Write and issue letters to employees for any changes
- Checking and updating managers on reference progress and confirming start dates when file is complete
- Ensure all preemployment checks are completed for new starters including right to work
- Updating the HR database, assisting employees with password resets for holidays, timesheets checking for export to payroll
- Provide references for those requested to the relevant company
- Coordinate the Service Awards program
- Ad hoc duties
Reception
- Provide cover for Reception during lunch hours and during absences
- Answering the switchboard and greeting customers
- Monitoring of the security cameras and barrier
- Ordering customer and training buffets as required
- Liaising with contractors and couriers
- Ensure all Reception duties are completed as required
Talent Acquisition
- Liaising with ER representatives and complying a list of all vacancies within the UK.
- Increasing our social media presence to attract the best talent
- Increasing awareness of the Apprenticeship scheme and utilisation of the Apprenticeship Levy
- Coordinating the Onboarding process for all UK Branches
- Ensuring PDC Functions for new hires are completed timely
General
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
KNOWLEDGE, SKILLS AND BEHAVIOURS:
Knowledge:
- Experience of working within a HR role and understanding the fundamentals is essential
- Ideally CIPD level 3 and above qualified although not essential
Skills:
- Strong MS Office skills
- Excellent oral and written communication skills
- A proven history of providing exceptional customer service at all levels
- Excellent organisational and time management skills
Behaviours:
- Positive and willing to help attitude
- Professional attitude which exemplifies the Expeditors Culture
Qualifications TRAINING AND QUALIFICATIONS**:
Training Requirements:
- Meet company standards of 52 hours training per year, including as needed management/leadership training
Education and Experience:
- CIPD level 3 and above although not essential
Additional Information
Expeditors offers excellent benefits
- Private Medical Insurance
- Pension Scheme
- Life Assurance
- Bike to work scheme
- Employee Stock Purchase Plan
- Training and Personnel Development Programme
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