Neighbourhood Coordinator - Birmingham, United Kingdom - MMP Consultancy Limited

MMP Consultancy Limited

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MMP Consultancy are looking to recruit an excellent Neighbourhood Coordinator to work on a part time permanent contract based in Birmingham.

We are seeking an experienced individual to ensure effective management of homes and services within a designated area, working largely on own initiative and without regular on-site supervision.

Main Responsibilities:

Deliver operational services in accordance with policies and procedures
Ensure systems are operated effectively to provide accurate and timely performance data
Ensure that regular inspections of communal areas are carried out, documented and corrective action carried out in a timely fashion
Ensure compliance with tenancy terms and conditions regarding the condition of the home, gardens, parking of motor vehicles, erection of garden sheds or other structures
Ensure void targets are met and properties are let in line with the businesses standards
Efficient and effective local management of void properties including timely completion of pre & post inspection of void works, arranging security, cleaning and coordinating minor void repair works and liaison with property services colleagues as necessary
Contribute to delivering key performance indicators relating to income collection including the collection of rent and other tenant debt
Carry out regular tenancy home visits and tenancy audits, updating records and notifying the Neighbourhood Manager or any irregularities in occupancy or condition of properties

Experience Required:

Good customer care skills
Evidence of good record keeping skills (ability to accurately & clearly record information as well as maintain organised and efficient systems)
Demonstrate good time management and work planning skills
Good verbal and written communication skills
Ability to calculate income and expenditure details with customers and negotiate debt repayment proposals
Demonstrate sound knowledge of a range of IT software packages
A knowledge of the social housing sector and the work of housing associations
Ability to quickly assimilate new information and understand the key points of policies and procedures in order to implement them accurately and effectively
Ability to present information and to explain matters clearly to individuals and groups