Band 2 Bank Office Coordinator - Birmingham, United Kingdom - Birmingham Community Healthcare NHS Foundation Trust

Birmingham Community Healthcare NHS Foundation Trust

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Temporary Staffing Service is a busy and diverse working environment which provides temporary clinical and administration staff to services across Birmingham.

We pride ourselves on providing high quality dedicated Bank members to meet staffing shortfalls in our clinical and non-clinical services.

As a Booking Coordinator you will be part a small team that is tasked to manage a particular service area, ensuring requests for bank staff is met on a daily basis using the systems and processes designed to ensure efficient and appropriate use of temporary staffing.

You will work also be part of a wider HR Team, providing an efficient service, taking calls and resolving queries.

To perform well in this position you will need to demonstrate excellent customer service skills, be a good team player who is able to use own initiative, prioritise your workload, whilst working to tight deadlines and dealing with frequently changing priorities.

Your work will mainly be telephone and IT based so you should have an excellent customer service background as well as good keyboard skills and a proven working knowledge of Microsoft Office packages is essential.

Full training will be provided for our specialist software.

You will need to be willing to learn and undertake training and development that the role requires.

Excellent written & verbal communication and interpersonal skills are essential as direct contact with a range of staff and departments internally as well as external to the Trust is pivotal to this role.

This role involves working various shifts between the hours of 8am-9pm Monday-Friday and 8am-4pm Weekends and Bank Holidays

Covid-19 Vaccination Requirement

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings.

Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated.

We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination.

If you are unvaccinated there is helpful advice and information at where you can also find out more about how to access vaccination.

There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated and additional specific detail which we strongly advise that you read and familiarise yourself with this

The post holder will:

Providing efficient customer service to all stakeholders, understanding customer expectations and striving to exceed in a creative and proactive manner.
Administer all bookings, cancellations and changes, ensuring that all bank records and systems are updated with activity and relevant information, liaising with all stakeholders in a timely and effective manner.
Process and input paper timesheets as and when required during rollout of electronic timesheet system.
Participating in the recruitment process by completing relevant forms and systems as directed.
Undertaking general administration duties required to ensure efficient operation of the department.
Undertaking any necessary pay adjustments relating to Bank staff and liaising with the Payroll department.
Ensuring all prechecks and post checks are completed for running the weekly payroll extract and weekly etad.
Produce data and reports from the relevant systems as and when required or directed to by departmental management.
Take responsibility to ensure that bank and agency staff are fully compliant with professional registration, DBS, right to work and relevant mandatory training and working time directives before processing bookings into shifts.
Ensuring that joining bank staff are supplied with the relevant uniform, ID badges and information relevant to their post, as required.
Ensure that all deadlines are achieved as appropriate and provide cover for other Trust Bank team members during periods of absence due to annual leave and sick leave to ensure all service areas are supported in essential operational work throughout.
Take responsibility to ensure that high standards of confidentiality and discretion are practiced and that the Data Protection Act 1988 is adhered to at all times.
Be responsible to ensure that own compliance with regards to the required mandatory training is up to date.
To undertake other duties commensurate with this grade of post, in agreement with the relevant line manager.