1st to 2nd Line IT Support Technician - Coventry, United Kingdom - PET-Xi Training

PET-Xi Training

Verified Company

Coventry, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join Our Mission to Empower Learners IT Support Technician
Wanted in Coventry

PET-Xi Training has a fantastic opportunity for an
IT Support Technicianto join our team in Coventry on a full-time contract.

Reporting to the IT Manager, you will monitor the Helpdesk and provide support to end users, undertake day-to-day administration of IT systems, deploy equipment, and maintain the asset management and helpdesk system.

You will also be given the opportunityto lead on some upcoming IT projects, and to play a key role in the security of the IT systems by developing your Cyber-Security, Server and Networking skills.

Pre-requisites for all applicants:

Applicants MUST be living within commuting distance of Coventry CV4 as this role is entirely officebased.
Applicants MUST have at least 2 years' experience in IT support, preferably gained in the UK.
Customer Service experience preferred.
IT Qualifications advantageous but not essential.

Benefits:

25 days holiday (rising incrementally, one day per year, to 30 days after five years' service).
Free Eye Tests.
Company Pension Scheme.
Family Friendly PET-Xi paid events (Christmas and Summer events etc.)
Expenses.
Death in service cover.
Critical Illness Insurance.

Key responsibilities for the role:

Troubleshooting hardware and software issues for users.
Installing and configuring software and hardware systems.
Performing system maintenance and updates.
Resolving security incidents and performing securityrelated tasks.
Assisting with server and network infrastructure configuration and maintenance.
Acting as a communication relay, making sure all parties receive necessary information and that this information is accurate.
Assist the IT Manager in the delivery of IT Projects and take ownership of some of your own.
Providing user training and assistance on new systems and technologies.
Stay current with the latest advancements in technology and cyber security.
Maintain the asset management system.

Qualities:

Ability to establish good working relationships with a wide range of people.
Have a positive and friendly demeanour.
Enthusiasm for providing good customer service in IT.
To be able to communicate clearly and effectively.
Ability to work on your own initiative.
Attention to detail.

If you are looking for a challenging and rewarding role where you can make a difference in people's lives, we would love to hear from you Submit your CV and cover letter today and take the first step towards joining our mission to empower learners.

If this sounds like your ideal role, please submit your CV and cover letter today