Software Support Specialist - Guildford, United Kingdom - ipTEST

ipTEST
ipTEST
Verified Company
Guildford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job title - Software Support Specialist


About ipTEST:

ipTEST are a growing company in an exciting high technology area at the forefront of

new developments powering the green revolution.


ipTEST are a dedicated, engineering-based organisation with the skills to meet the demanding needs of our expanding customer base of global device manufacturers around the world.

At our base in the UK, we focus on developing solutions for testing challenging new technologies such as GaN and SiC as well as for the latest generation of mosfets, IGBT's, diodes, SCR's and bipolars.


We have a track record of investing in our people and work hard to ensure that all our staff are well informed, well trained and well-motivated to be completely responsive to our customer needs.

Product development is core to our existence, and we have introduced a significant new


product nearly every year since our origins in the early 80's; our Mostrak test system has been through constant cycles of renewal, whilst always retaining compatibility.

We operate

seamlessly between our Engineering, Manufacture and Test, Customer Support and Technical Sales groups.

Our success also lies in investing in and working closely with our external manufacturing base to ensure we are as responsive and nimble as possible whilst drawing on the experience and production efficiency of our family of dedicated CEM partners and OEM manufacturers.

Above all, ipTEST is responsive.


About this role:


Working within the Support team, this is a new position with responsibility for supporting all software related activities, relating to the supply and installation of systems in the field including the configuration of systems prior to dispatch.


This is a key role to ensure that systems are ready to deploy/install at customer sites and that they have been pre-configured to customer and ipTEST requirements.


Responsibilities

  • To create system software configurations and deployment to new and old systems
  • To provide online and in person software support for the installation and updating of systems
  • To provide and convey feedback from customers to marketing and engineering for the improvement of the company's products and services
  • Maintain the support technical software library, including the customer information portal
  • Optimisation of software installs on customer systems, including test and customer plans
  • Long term planning for system platforms, for both hardware and software
  • Issuance of temporary and permanent licences for systems including maintenance of register and reminder system
  • Occasional travel to customer site to provide direct software support
To share our common responsibility for Health and Safety in the workplace


Preferred Skills:


  • 5 years plus of software configuration and deployment
  • Strong communicator with good written and spoken English
  • Proactive and methodical approach to project management and good problemsolving skills
  • Capacity and experience of developing processes which integrate with the wider business to improve efficiency and effectiveness of the software support function
  • Competent user of inhouse integrated software systems
  • Competent user of MS Office; specifically intermediate level Excel

Qualifications & Educational requirements:


  • Degree or equivalent in Software Engineering

What's in it for you:

This is a full-time position with competitive compensation package, excellent benefits

including medical, dental and vision insurance.

We value our staff and company culture.

ipTEST also provides additional benefits including an Employee Assistance Program, Social

events, and so much more
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