Front of House Assistant - Broxburn, United Kingdom - Just Go

Just Go

Verified Company

Broxburn, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Supporting the Front of House Manager, the management of client expectations is at the forefront of all you undertake.

With the ability to engage and create a welcoming environment, you will support and guide customers through a seamless transaction of collecting and returning their motorhomes.

The role:

Verify validity for drive hire through DVLA, driver's license and passport checks and follow up where necessary, liaising with insurance company to ensure clients are suitably qualified to drive
Conducting final checks on all vehicles to ensure they are ready for hire, ensuring all additional extras purchased are loaded into vehicle
Meet & Greet clients
Responsible for the complete handover of the motorhome to the customer from start to finish, including obtaining the necessary documents, upselling shop items, taking payments, explaining rental agreement and providing a full tour of the motorhome
Collect/return clients to the local train station (driver's license permitting)
Responsible for inspecting and checking the vehicle on return from hire, including taking payment for all chargeable items and dealing with accident and damage scenarios
Resolve customer issues directly with limited requirement for escalation to head office team
Ensure all lost property is logged and returned to customers or dealt with appropriately
Collecting client feedback
General reception duties

About you:

Knowledge of customer service principles and practices
Possess a friendly and engaging personality along with a confident manner
Conflict resolution skills
Good data entry and typing skills, paired with knowledge of I.T & Microsoft packages
Commitment to delivering a high level of customer service demonstrating business focus and a desire to succeed beyond what is expected
Resilient and flexible and able to work in a fast paced and dynamic demanding environment
Good attention to detail
Flexibility to respond to a variety of work situations
Full UK driver's license with more than 2 years driving experience