Reservations Agent - London, United Kingdom - Clermont Hotel Group

Clermont Hotel Group
Clermont Hotel Group
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Reservations Agent:


Contract Type - Permanent

  • 30 hours per week
    Employment Type Full TimeOur Support Office a modern office located close to Old Street and Barbican in central London. This friendly open plan office houses several of the key support functions including Sales, Human Resources, Marketing and Central Revenue. Conveniently located with great transport links the office is the London base for the back office functions of Guoman and Thistle.

The Role:


  • To be responsible for delivering a best in class reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations.
  • To live and breathe the company and department mission, vision and values ensuring each guest receives incredible service at all stages of the booking journey.

What we look for:


  • Genuine passion for the hospitality industry and for delivering exceptional customer service
  • Experience of working with guests / customers in high pace environment
  • Reservation Agent or Reception experience is desirable
  • Confident computer user
  • Great communication skills
  • Opera (Hotel PMS System) experience is desirable

What's in it for you?:


  • Great development opportunities
  • Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Great Recognition program
- many more
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