Customer Care Specialist - Barnstaple, United Kingdom - Webbers Property Services

Webbers Property Services
Webbers Property Services
Verified Company
Barnstaple, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
_
Please note this is not a customer-facing role_


Hours:
Saturday 8 am
-4 pm, Sunday
10 am-
4 pm Monday - Wednesday *Rotating shifts between 8 am - 8 pm

In Webbers Customer Care we support hundreds of customers with their home moving needs daily.

Whether booking a viewing or establishing a need for a valuation, our Customer Care Specialists provide a vital link between client and branch.


What you'll be doing:


As a Customer Care Specialist, you will be taking calls, helping with queries, finding the solution for clients' needs or you may be looking for sales opportunities.

You'll need to be a great listener; be able to adapt your approach and most importantly be able to communicate and opportunity spot.


What we're looking for:


We're looking for someone with both customer care and sales experience who can demonstrate a proactive approach, initiative and work under pressure.


Job Summary

  • Contact new and established clients
  • Assist clients with their enquiries
  • Book viewing and valuation appointments
  • Make outbound sales calls
  • Receive inbound customer care calls
  • Meet individual and team sales targets
  • Adhere to call quality guides

Required skills, experience and characteristics

  • Ability to work under pressure
  • Effective communicator
  • Strong customer service skills
  • Telesales or call centre experience desirable
-
Previous estate agency experience desirable:

  • Have a good understanding of the sales process
  • Be highly motivated, with a genuine 'cando attitude
  • Work to daily / weekly targets, to achieve required KPI's
  • The ability to convey complex product information
  • Experience in using complex inhouse systems
  • A flexible, cooperative approach
  • Show initiative and be a strong team player

Please note this is not a customer-facing role.

Department:
Webbers Customer Care Team


Based:
Head Office, Barnstaple


Position reports to Customer Care Supervisor and Manager

Salary to be discussed at the interview


Benefits:


  • Company events
  • Referral programme
  • Wellness programme

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Commission pay

Education:


  • GCSE or equivalent (required)

Experience:

- estate agency: 1 year (preferred)
- customer service: 3 years (required)


Work Location:
One location

Application deadline: 26/02/2023
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