Systems Support Officer - Cheadle, United Kingdom - Human Appeal

Human Appeal

Verified Company

Cheadle, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Here at
Human Appealwe have an exciting opportunity for a
Systems Support Officer to join our team based in
Cheadle, Greater Manchester.

You will join us on a full-time basis as part of an initial
1-year fixed term contractwith a view to progressing into a permanent role.

In return, you will receive a competitive salary of
£26-30k per annum.

Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.

Benefits of joining us as our Systems Support Officer include:

35 days Annual Leave
Matched pension contribution
Employee discounts and memberships
Prayer facilities
Opportunity to make a difference

Key duties and responsibilities of the Systems Support Officer:

Sucesfully resolve systems support requests from all HA departments and HA offices according to the SLA and to the satisfaction of stakeholders.
Efficiently monitor and keep the Systems Support Helpdesk up to date to ensure all assigned tasks are attended to.
Successfully fix bugs and develop systems components to address systems issues raised via the support cases.
Successfully build reports and dashboards requested via the Systems Support Helpdesk.
Successfully perform systems testing including user acceptance testing within the timeline specified by the Project Manager
Successfully deliver training and systems demonstration to the satisfaction of users and stakeholders.

What we're looking for in our Systems Support Officer:

Computer Science graduate or equivalent OR Boot camp graduate OR self-taught programmer with relevant experience and proven track record
Programming skills
MS Office suite

Desirable:

Experience with Salesfrce configuration and development
Knwledge of Git or TeamCity
Understanding f REST and SOAP APIs
Experience with internatinal / multilingual sites

Essential:

God set of full stack skills including HTML5, CSS3, JavaScript (e.g. jQuery, Angular, React, Vue
A keen eye fr detail on the front end and code quality on the back end
A prven track record of delivering to a high standard
Awareness f SEO and security best practices
Experience in agile prject methodologies
Fluent written and spoken English is essential. Additional languages such as Arabic, Urdu or an East Asian language, are desirable

This would be an ideal role for an experienced
Technical Support Officer looking to make a difference in a rewarding role within the Charity Sector