Controller Security Control Room - Egham, United Kingdom - PREMIER SERVICES
1 week ago
Description
We are looking for a Control Room Operative for our 24 hours manned security control room.General Control Room duties are, but not limited to:
- Receive and monitor all incoming/outgoing phone calls.
- Maintain a log of all activities and action all requests for alarm attendance to our clients' properties.
- Liaise with our customers and escalate call information to supervisors when needed.
- Monitor welfare check calls for all client/company sites.
- Effectively and efficiently manage messages and ensure they are passed onto the relevant person/s.
- Monitor remote CCTV site images and take the appropriate actions.
- Issue, receive and administer keys.
- Shift Pattern = Four days Four nights on Four ON Four OFF basis
- Holiday = Approx. 19.5 days per annum (based on Statutory Holiday Entitlement)
- Must have a SIA Front Line Security License preferably CCTV.
- Wages based on £11.00 per hour
- Immediate start available
Qualities and Attributes for the role:
- Must have a polite, positive and professional telephone manner.
- Must provide excellent customer services and be able to diffuse difficult situations in pressured scenarios.
- Must be IT/Computer Literate.
- Must have excellent communication skills both orally and in writing.
- Must be flexible to cover holidays and emergencies.
- Must be able to work well with others and lead by example.
- Using of own initiative.
- Must have a good work ethic.
Job Types:
Full-time, Permanent
Salary:
£11.00 per hour
Benefits:
- Onsite parking
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
Supplemental pay types:
- Commission pay
COVID-19 considerations:
Current government advice on Covid in place.
Work Location:
One location
Reference ID:
Controller
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