Helpdesk Coordinator - St Albans, United Kingdom - Red Door Recruitment

Red Door Recruitment

Verified Company

St Albans, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A well-respected and well-established company based in St Albans are looking for a Helpdesk Coordinator to join their friendly and close knit Facilities Maintenance team.

This is a busy and fast paced position that offers great training and progression opportunities

You will be responsible for managing helpdesk jobs, prioritising and dealing with them from start to finish.

What's in it for you?

Salary £25£28k depending on experience
Great training and progression opportunities
Free parking
Social outings

Hours - Mon-Fri 8.30am-5.30pm

Key responsibilities:

Answering calls from clients requesting services
Log jobs and input data to the company database
Manage existing jobs, prioritising as appropriate
Ensure KPI's are maintained at 95% or higher
Chase subcontractors for completion paperwork
Prepare weekly accounts for invoicing and assist invoicing clerk as required
Generate quotes when required
Develop business with existing client base and also assist the contracts manager in the development of new business opportunities

What the employer is looking for:

At least 1 years' experience within a similar scheduling role
Ability to communicate in a friendly, helpful and professional manner
Be resourceful and adopt a problemsolving attitude
Ability to work effectively in a team as well as using your own initiative
Good time management skills

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Job Types:
Full-time, Permanent

Pay:
£25,000.00-£28,000.00 per year

Work Location:
In person