Helpdesk Coordinator - St Albans, United Kingdom - Red Door Recruitment

Red Door Recruitment
Red Door Recruitment
Verified Company
St Albans, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

A well-respected and well-established company based in St Albans are looking for a Helpdesk Coordinator to join their friendly and close knit Facilities Maintenance team.

This is a busy and fast paced position that offers great training and progression opportunities

You will be responsible for managing helpdesk jobs, prioritising and dealing with them from start to finish.

What's in it for you?

  • Salary £25£28k depending on experience
  • Great training and progression opportunities
  • Free parking
  • Social outings
Hours - Mon-Fri 8.30am-5.30pm


Key responsibilities:

  • Answering calls from clients requesting services
  • Log jobs and input data to the company database
  • Manage existing jobs, prioritising as appropriate
  • Ensure KPI's are maintained at 95% or higher
  • Chase subcontractors for completion paperwork
  • Prepare weekly accounts for invoicing and assist invoicing clerk as required
  • Generate quotes when required
  • Develop business with existing client base and also assist the contracts manager in the development of new business opportunities

What the employer is looking for:

  • At least 1 years' experience within a similar scheduling role
  • Ability to communicate in a friendly, helpful and professional manner
  • Be resourceful and adopt a problemsolving attitude
  • Ability to work effectively in a team as well as using your own initiative
  • Good time management skills
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.


Job Types:
Full-time, Permanent


Pay:
£25,000.00-£28,000.00 per year


Work Location:
In person
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