Travel Team Leader - Preston, United Kingdom - Davies Group

Davies Group

Verified Company

Preston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Travel Team Leader - Preston

Monday-Friday; between 8am - 6.30pm

1 in 6 Saturdays; 8am - 5pm (37.5 hours per week)
Davies Group are currently looking for a Team Leader to support a busy claims team within our Preston office.

Joining Davies as our new Team Leader means that you'll play a key part in managing a team dedicated to the management of claims for numerous clients.

So, you'll need to come to us with a strong Claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.

You will be able to scrutinise processes to improve operational efficiency and have experience of working in an environment where a proportion of travel claims are processed online

Duties and responsibilities:

Ownership and oversight of the claims handling team, including management of team workload
Development of claims handlers to achieve client SLA's via support and coaching
Ensure a high level of staff engagement
Attend Client Review Meetings where appropriate
Conducting regular performance and audit reviews, include annual PDR's
Managing claims handler absences
Continuous improvement focus leading excellent customer service and technical delivery of claims
Complaint escalation point
Ensure Key Performance Indicator targets are reached and maintained.
Oversight of payment audit approval process to defined limits
Involvement in recruitment and interview processes for claims handler/administrator roles

The above is not an exhaustive list and may change with the overall business objectives of the Company. #Indhp

Skills & Experience:

A genuine passion for people management
The confidence and gravitas to act as an efficient escalation point: Claims and team related queries / Complaints
Experience of Customer Service and Claims Management in an insurance background.
Flexibility and adaptability.
The ability to organise own workload.

Do you manage, or do you lead?

So, are you a Davies person?
Our culture is the foundation of who we are.

We don't do "business as usual" We're set apart by our Disruptive Thinking, our unique "Innovation Lab" programmes, and a solid Corporate Social Responsibility.

Benefits: