Home Working Customer Service Advisor - Manchester, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking to work from home in customer services, and better still to work daytime shifts and no weekends?

We're working with an award-winning outsource company who are looking to recruit customer service agent's for one of their client's who are passionate about customer service.

Their customers are key to their success, so they're looking for experienced customerservice professionals who are prepared to go over and above.

If you value customers as much as they do, this could be perfect.
About this customer service advisor role

Billing queries (Taking meter reads, explaining bills to customers)

Supporting customers who cannot afford to top up on their prepayment meter, discussing credit advances and agreeing debt recovery rates
Successfully addressing customer energy consumption concerns, explaining consumption and energy efficiency measures that can help customers lower their bills
Resolving complaints at first contact where possible, relating to billing errors, failed metering appointments etc
Working 40 hours per week, from 8.30am - 5:00pm Monday - Friday (No Weekends)
What you'll need

This is predominantly a phone based role so you'll need to be comfortable speaking on the phone for most of the day and it's crucial that you've had experience within a customer service environment; even better if you already have an understanding of workingto targets and love exceeding them.