Im&t Coordinator - Barrow-In-Furness, United Kingdom - BAE Systems

BAE Systems
BAE Systems
Verified Company
Barrow-In-Furness, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job title:
IM&T Coordinator - Demand Management


Location:
Barrow

We offer a range of hybrid and flexible working arrangements.


Salary:
Circa 34k


What you'll be doing:


  • Assist with Service queue management supporting Demand and Service processes to ensure requests are progressed timely with appropriate approval and prioritised effectively, utilise dash boards and reporting to improve performance with key metrics
  • Liaise effectively and confidently with the Business Customers and teams within Information Management & Technology and IT Suppliers to deliver positive outcomes
  • Conduct basic business analysis, problem solving
  • Assist with activities generated from the demand and Outsourced Services processes
  • Provide good Customer Service managing customer/stakeholder expectations, ensuring relationships are developed and enhanced
  • Support continually improvement seeking improvement opportunities for service, knowledge, productivity, quality, and cost reduction
  • Provide general support involving administration and office skills including spreadsheets/Microsoft packages

Your skills and experiences:


Essential:


  • IT Service experience (Request/Incident, etc.)
  • Use of Excel, Word and PowerPoint

Desirable:


  • Business Analysis/Demand Management experience
  • ITIL Service Management Qualification
  • ServiceNow Processing/workflow of tickets

Benefits:

You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan.

You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive.


The Outsource Service Product Team:


The Outsource Service Product Team are responsible for the successful delivery of the IT Outsourcing arrangements we have in place.

This role will involve the day-to-day handling of standard and non-standard service requests into IM&T.

You will liaise with customers and with IM&T Product Groups & IT Outsource Providers to understand requirements and manage progress through to implementation.


This is an excellent opportunity to work within a varied role and will provide you with the opportunity to learn new technologies and their implementation process which could lead to further development opportunities within the business.


Why BAE Systems?
We also want to make sure that our recruitment processes are as inclusive as possible.

If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

"


Closing Date:19th September 2023

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