Assistant Administrator - Blackpool, United Kingdom - Blackpool Teaching Hospitals NHS Foundation Trust

Blackpool Teaching Hospitals NHS Foundation Trust

Verified Company

Blackpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen for a Band 3 Administrative Assistant to join the Respiratory/Sleep Department. This is an opportunity for a highly motivated, enthusiastic individual to join this friendly and professional team. We are a busy department providing a wide range of investigations in both Respiratory and Sleep.

To be considered for this post the applicant will have 3 GCSE qualifications including English and hold the ECDL certificate or equivalent.

Experience of working unsupervised in a busy office environment is essential. The role is Full Time.

We are looking for someone who has great interpersonal skills and the ability to clearly communicate with members of the public and other professionals in a courteous way.

Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, and offers a full range of district hospital services and community health services to a population of 1.6 million in Lancashire and South Cumbria.

The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology services across the wider region.

We employ more than 6,500 staff, with a turnover in excess of £370m in 2014/2015 and have approximately 900 beds.

For further information or to arrange an informal visit please contact: Julie Chapman

JOB SUMMARY:

The role will provide administrative and secretarial services to the Respiratory Physiology and Sleep Physiology team.

The post holder will be required to work closely with the Service Coordinator and provide cross cover during periods of staff absence.

DUTIES AND RESPONSIBILITIES

Communications and Relationships
Receive, manage and prioritise telephone and personal enquiries, from patients/carers, GPs, Consultants and other professionals, sensitively in an efficient and diplomatic manner.
The post holder will provide timely and accurate medical transcription/editing of patient correspondence involving complex medical information that may be of a sensitive nature.
Provide administrative support to the Respiratory and Sleep Physiology team.
Undertake routine office duties including electronic case note tracking, photocopying, filing and maintenance of records when required.
Manage patient referrals into the Service from multiple sources, internal and external.
Open, record, date stamp and distribute all incoming and outgoing post.
Booking and re-arranging patient appointments as needed.
Prioritize own day-to-day workload without supervision.
Responsibility for Policy/Service Development
Implement Trust policies and comment on departmental procedures and guidelines.
Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues.
Contribute ideas and suggestions to improve the effectiveness of the service.
Actively participate in team meetings.
Responsibilities for Financial and Physical Resources
Participate in ensuring the effective use of all financial resources in delivering the service.
Order stationery items on behalf of the team.
Responsibilities for Human Resources
Participate in mentoring arrangements, with designated staff.
Fully participate in the Trust's appraisal system and personal development planning process.
Assist in new staff induction together with the identification and support of their training requirements to include supervision of apprentices, demonstrating own duties to less experienced staff.
Compliance with the Health & Safety at Work Act the post holder is required to fulfil a proactive role towards the management of risk in all their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Responsibility for Information Resources
Dispatch investigation request/referral forms to the appropriate departments once completed by the Consultant or clinical teams.
Ensure information regarding Referral to Treatment Pathways is up to date and accurate, validating the relevant Patient Tracking Lists.
Take necessary action as instructed by the Consultant with regards to patients who fail to attend clinic appointments, investigations or other procedures.
Responsibilities for Research and Development
Participate in service development projects undertaking staff surveys or audits as necessary to own work.
Partnership Working
Maintain service delivery of the Respiratory/Sleep Physiology service by assisting colleagues during their absence or with peaks of work.
Miscellaneous Information
The post holder will undertake other reasonable duties as and when required as directed by the line manager.