Hears Responders - Ipswich, United Kingdom - Ipswich Borough Council

Ipswich Borough Council

Verified Company

Ipswich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ipswich Borough Council, Ipswich IP1 2DE:

£20,943
£22,131 pro rata (£ £14.

44 per hour):
-
Post 1: 29.

4 hours per week, Permanent:
-
Post 2: 29.

4 hours per week, Maternity Cover:
-
Post 3: Various Hours, Casual:

-
Reference: 0315:

-
Required as soon as possible.
We are looking for highly motivated individuals to join the HEARS team. You will work as part of a dedicated team providing a 24/7 service for Ipswich Borough Council.

Day to Day

The day shift will be based at Grafton House (Ipswich Borough Council HQ) and you will respond to emergency calls from this location.

When not responding to emergencies, the team also undertake installation and collection of alarms, as well as background administration and other key tasks to ensure the smooth running of the service.

The night shift is always worked from your home/responding address* on an on-call basis.

*Your home/responding address must be within a few minutes of the Ipswich Borough Council boundary.

Shift and Rota Patterns
The HEARS team currently operate on two shifts on a 24-hour rota:

Day shift: 06:50hrs
19:10hrs
Night shift: 19:00hrs 07:00hrs

Full-Time Pattern

There are 3 posts available:

Post - Permanent

This post requires day, night, and bank holiday working.

Post - Maternity Cover

The hours of work are 29.4 hours per week. This is a 12-month maternity cover fixed term contract. The hours of work are based on a set pattern (as above). This post requires day, night, and bank holiday working.

Post - Casual-annualised contract (2 posts available)

The hours of work are of a casual nature.

The shifts available will be a mix of day and night shifts and will vary week to week on the needs of the service.

Shifts will be agreed in advance with your Line Manager where possible although due to last minute absence, some shifts will be available on the day.

This post requires day, night, and bank holiday working.

About You
You will be an enthusiastic and reliable individual, ideally with experience in a care or emergency response related role.

You will need to be able to remain calm and clear headed in emergency situations, providing potentially lifesaving assistance to customers.

You must be able to demonstrate good communication skills particularly in relation to older and vulnerable customers and will need to liaise with a variety of staff, external agencies, and family members in a polite, concise, and understanding manner.

Teamwork is vital to ensure the service runs smoothly, you will need to be able to work closely with your colleagues with sometimes limited supervision due to the 24/7 operational hours.

You must be able to think on your feet, be decisive and have the ability to respond quickly where necessary.

Due to the difficulties faced by this client group it is essential you are competent in using different technology such as mobile devices and lifting equipment.

Ideally, you will have the below qualifications as a minimum, but training will be provided.

Level 3 First Aid at Work
Level 2 Moving & Assisting People

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

Closing date: 15 November 2023.

Interview date: 27 November 2023.
The selection process will be an interview.

The assessment interview process will be carried out in person.

A full UK driving license and an enhanced DBS check, and a Police Vetting Clearance will be required for this post.

Job Types:
Zero hours contract, Permanent, Part-time, Fixed term contract

Contract length: 12 months

Part-time hours: 29.4 per week

Salary:
£13.66-£14.44 per hour

Work Location:
In person

Reference ID: 0315