Customer Service Advisor - Stourbridge, United Kingdom - Linekar Recruitment

Linekar Recruitment
Linekar Recruitment
Verified Company
Stourbridge, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Overview:


We are seeking a Customer Service Representative to join our team in providing exceptional service to our clients in the Education industry.


Hours:
Mon-Thurs 9am-5pm Fri 9am - 4pm. Half hour lunch.


Benefits: 22 days holiday plus statutory holidays, birthday day off, training and development, employer contributed pension, annual reviews, friendly environment.


Duties:


  • Utilize CRM software to input customer data and track interactions
  • Analyse customer needs and recommend appropriate training courses products or services
  • Resolve customer complaints in a professional manner
  • Assist at trade exhibitions, conferences and courses to promote company products and services

Skills:


  • Excellent attention to detail, communication and telephone skills
  • Good computer skills including Word, Excel & Outlook
  • Proficiency in CRM software
  • Ability to analyse customer information and provide suitable solutions
  • Confident in taking incoming calls and making outbound calls
Join our team and enjoy opportunities for career growth, and a supportive work environment. If you have a passion for customer service within Education/training environment, we want to hear from you


Job Types:
Full-time, Permanent, Graduate


Pay:
£11.44-£12.00 per hour


Benefits:


  • Company pension

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Experience:


  • Customer service: 1 year (preferred)
  • General administration: 1 year (preferred)
  • Sales administration: 1 year (preferred)

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person


Reference ID:
JL070
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