Office Co Ordinator/ Scheduler - Quedgeley, United Kingdom - Minster Cleaning Services - Gloucester

Minster Cleaning Services - Gloucester
Minster Cleaning Services - Gloucester
Verified Company
Quedgeley, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Alpha Fire and flood are an independent specialist restoration company based in Waterwells Gloucester. We work on behalf of insurance companies following a claim for Fire, Flood or Escape of water damage. Our Services include Drying, Cleaning, sanitisation, decontamination, and deodorisation of both domestic and commercial properties. We are looking for an experienced person to work within our small office team in Quedgeley. Please note this role is office based.


Responsibilities include:


  • Making initial contact with Policyholders
  • Scheduling responsive and planned appointments for fieldbased Technicians across the business
  • Liaising with, and directing, fieldbased Technicians.
  • Understanding response times and SLAs and ensuring they are adhered to.
  • Computer literate, with a good understanding of MS Office packages.
  • Experienced in customer service.
  • Being a point of contact in the office for policyholders and insurers, ensuring that any queries are dealt with in a prompt and professional manner.
  • Internally managing client files as required

Skills:


  • Strong communicator with confident telephone manner
  • Data input skills
  • Logical thinking with the ability to resolve problems quickly and effectively.
  • Ability to proof read reports.
  • Proactive and forward thinking

Salary:
£24,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Quedgeley: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:


  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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