Administrative Assistant - Manchester, United Kingdom - Tuda Grass

Description

Responsibilities:

Maintain office supplies inventory and place orders when necessary.
Coordinate appointments, meetings, and travel arrangements for staff members.
Prepare and distribute internal communications and reports as required.
Maintain accurate records and files, both in physical and digital formats.
Assist with basic bookkeeping tasks, such as invoice processing and expense tracking.

Customer Service:
Provide exceptional customer service by promptly addressing customer inquiries and resolving issues in a professional and friendly manner.
Effectively communicate product information, policies, and procedures to customers.
Assist customers with order placement, tracking, and returns.
Maintain a customer-centric mindset and build positive relationships with customers.
Collaborate with other team members to continuously improve customer service processes and procedures.

Inbound Sales:
Respond to inbound sales inquiries and convert them into successful sales opportunities.
Educate customers on product features, benefits, and pricing.
Effectively communicate sales promotions, discounts, and upsell opportunities.
Follow up with prospective customers to provide additional information and close sales.
Collaborate with the sales team to achieve sales targets and contribute to overall business growth.


Requirements:

• High school diploma or equivalent; additional certifications in office administration or customer service are a plus.
• Proven experience in office administration, customer service, and/or inbound sales roles.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities, with keen attention to detail.
• Proficiency in using office software (e.g., Microsoft Office Suite) and familiarity with customer relationship management (CRM) systems.
• Ability to work effectively in a fastpaced and dynamic environment.
• Customerfocused approach with a friendly and positive demeanor.
• Salesoriented mindset with a track record of meeting or exceeding targets.
• Strong problemsolving skills and ability to handle customer concerns with empathy and professionalism.
• Flexible and adaptable, with a willingness to take on additional responsibilities as needed.

Job Type:
Part-time

Part-time hours: 32 per week


Salary:
£18,000.00-£20,000.00 per year


Benefits:

• Company events
• Company pension
• Flexitime
• Gym membership
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service (preferred)
• Administrative experience (preferred)

Work Location:
Hybrid remote in Manchester