Facilities Helpdesk Coordinator - Milton Keynes, United Kingdom - Pure Group Services

Description

Pure Group Services are a highly successful SME based in Milton Keynes, with over 23 years' experience serving local businesses and residents with air conditioning, plumbing and heating and minor building work's needs.

We are looking for a proactive planner with great communication skills to come and join our busy and growing team.

You will have daily contact with clients and our team of Plumbing and Heating engineers and will always be looking ahead to ensure we are working as efficiently as possible and delighting our customers.

The opportunity:

• You will be based in our Milton Keynes Head Office (solely officebased role)
• You will be the primary point of contact for anyone contacting our company, whether existing customers or new sales enquiries,
• You will communicate regularly with our team of Engineers; creating and sending job sheets, ordering parts and ensuring they have the required parts and information to undertake their tasks.

You will plan our engineers activities, ensuring the right engineers are sent to each job type and the route plans are efficient

• You will need to be polite and confident on the phone
• You will raise purchase orders and collate quotations based on details provided by engineers,
• You will manage activities through our CRM database and undertake various other administrative duties to support the team
• Excellent Communication skills, both written and verbal, and a professional, warm telephone manner
• A focus on exceptional customer service
• A desire to work in a busy environment where plans can regularly change to meet the needs of our customers
• The ability to build great relationships with our Engineers and to develop an understanding of some of the technical components for our business
• Brilliant attention to detail
• Flexibility and an ability to multitask and prioritise a busy workload
• A willingness and ability to learn new processes quickly and carefully and suggest process improvements to ensure efficiency and effective working
• Previous administrative / office experience, particularly with Microsoft Outlook, Microsoft Word and Excel and ideally in a relevant area

Why work for us?

Our aim is for Pure Group to be the best place to work in our sector, offering interesting jobs, great benefits and a fun, inclusive environment.

• 22 Days annual leave (increasing based on length of service) + Bank holidays
• Pension scheme
• Private Medical Insurance
• An employee referral scheme
• Ongoing training and development opportunities

Job Types:
Full-time, Permanent


Salary:
Up to £23,000.00 per year


Benefits:

• Company events
• Company pension
• Onsite parking
• Private medical insurance
• Referral programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Milton Keynes, MK15 8HQ: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location:
In person


Reference ID:
HD-002