Technical Support and Field Engineer - Addlestone, United Kingdom - Evolve Recruitment

Evolve Recruitment

Verified Company

Addlestone, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Responsibilities:
connection and face to face to all customers / distributors / users

Effectiveness in understanding problems and making timely, practical decision.

Follow up on open tickets and ensure customers are kept up to date at all times with

the progress

Maintain and develop the companies adopted CRM system ensuring all data relating

to customers and support tickets is accurate and always up to date

To provide a high level of technical support to customers and associated service

To accurately log all customer issues reported or observed on site and create site visit

To utilise test equipment to replicate customer configurations for testing/

troubleshooting purposes

To provide on-site support to customers and end users as required

To attend customer sites and assist with live site technical support and troubleshooting

as required

To provide detailed written reports on outstanding customer issues on a weekly basis

Performing miscellaneous job-related duties as assigned by the Head of Technical
- ___

Skill Requirements:
Background within the Security / Technology industry in a senior support role.

Strong understanding of Operating Systems, Servers and Networking components

Experience providing support on CCTV (Both Analogue & IP) is essential

Exposure to major VMS's such as Milestone, Genetec etc

Proficient in fault finding with field & reactive support experience

European experience would be advantageous

Excellent communication skills - both written and verbal

Team player, self-motivated and able to work on own and under pressure

Good time management and priority handling with previous experience of working in

a customer facing environment

Knowledge of third-party products, protocols and associated technologies.

Job Purpose:
To provide Technical Support to customers and

distributors, delivering the highest of quality responses

within agreed time frames.

To create test schedules, plans and reports for new and

existing security products manufactured by Hanwha