Health Records Administrator - Maghull, United Kingdom - Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust
Mersey Care NHS Foundation Trust
Verified Company
Maghull, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
To provide a comprehensive and effective and efficient health records service and being responsible for the processing of access to clients records in accordance with the statutory provisions of GDPR

Processing Subject Access Requests

Arranging and facilitating appointments to access health records

Data Quality checks/Audits

Working with Pacis( electronic health record) on a daily basis and various other electronic record systems


Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.


We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services.

Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.


At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient.

We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.

We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

As a result of the post-holder being effective in their role, The Trust would expect to see the following outcomes for the Trust, service users and the wider community:

  • Mersey Care NHS Foundation Trust as a leading provider of community services, mental health care, physical health, addiction services and learning disability care.
  • Service users receiving a high quality service and one which is free from stigma, discrimination and harm.
  • Staff engaged with the delivery, innovation and continuous improvement of services to benefit service users.
  • Visible and responsive leadership, setting the standard for others and role-modelled throughout the division for all managers
  • The Trust values of Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support will be embedded across the division for all staff and evident to service users.

Job Purpose:


The post-holder is required to complete a wide range of duties associated with the management and security of client records (paper and electronic),and provide evidence of meeting relevant Department of Health Standards as set out in the Information Governance Toolkit and forward to the IG Lead for uploading.

The post holder must ensure that all information input meets the standards set by the Care Quality Commission.


Key relationships:

Mental Health Act colleagues, Clinical Administrative colleagues, Clinicians, Ward Managers and

Nursing staff, External Healthcare Professionals, Social Services departments, Solicitors MHA and Criminal, Police, Advocates, and other Trust departments and personnel as required


Organisational Chart:

The organisation chart should include job titles only and at least two levels above and, where appropriate, two levels below in the structure.


Principal Responsibilities:


  • To undertake photocopying.
  • To read and identify third party information and sensitive issues when copies are required. (some of which are in depth and of an emotional or disturbing nature)
  • To be involved in the preparation of client related documentation on request (some of which could be of a sensitive/controversial nature). Liaising and seeking guidance from relevant senior managers and departments' heads or external agencies. Ensuring that all agreed redactions are carried out and issues of controversy are brought to the attention of relevant department heads.
  • To prepare and provide photocopies to applicants.
  • To ensure copy records are despatched securely by special delivery
  • Recording of all SAR's on Datix Risk Management system. This is essential as the process is time managed, 30 days. If time scales are not adhered to this can have implications for the Trust.
  • To diarise and log access appointments with regard to confidential notes.
  • To supervise and monitor external and internal agencies/staff when accessing client records, and record Information accessed, ensuring client confidentiality
  • To answer queries and give general advice to hospital staff regarding access to client records.
  • To answer queries from external sources; these may include family members, and be of a sensitive and/or emotional nature.
  • Responsible for processing requests to access expatients information for the purpose of continued care, identify and collate appropriate information as requested by agencies, providing the information in a timely manner.
  • To deal with external agencies e.g. Solicitors, Doctors when accessing the client information (Care Notes and paper records), to provide guidance, training and assistance as required.
  • To work within the strict statutorytime
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