Service Level Specialist Iii - York, United Kingdom - Global Payments

Global Payments

Verified Company

York, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Job Title:

Service Level Specialist III

Location:

York

Salary:

£25,100

Summary of Role:

What part will you play?

Ensures that the Service Level Management process and working practices are effective and efficient

Gathers, analyzes and interprets a wide variety of data.

Utilize various data management tools, Compile information from various documents which can include quality in work processes, job tracking/status, system performance and/or reports that provide trend information or customer impact.

Prepare documents, reports, charts, tables and other visual aids.

Works with Service Delivery Managers to assure that positive/negative trends and incidents are identified and resolved.

Improve current processes and practices in the workplace, helping to ensure that service quality and customer satisfaction is improved.

What are we looking for in this role?

Assists Business and Technical areas with the development of metrics for system performance against established Service Level Agreements.

Performs data gathering to support root cause analysis and performance trending as directed.

Updates and maintains, technical records, reports, documentation on process improvements and process performance for higher level Process Improvement Analysts and/or management, as required.

Minimum Qualifications

Relevant Experience or Degree in:
College, University, or equivalent work experience

Related work experience

Preferred Qualifications

Data analytics

Creating reports

Proficient in Excel - able to create formulas, pivot tables, charts

Any use of SQL, C++ or any programming software is a plus

Familiarity with Tableau

Self starter & proactive individual

Able to change focus quickly as the business demands

What are our desired skills and capabilities?

Portray a positive attitude, flexible, multitask orientated.

Ability to communicate effectively with all levels of management

Excellent oral and written presentation skills.

Demonstrates ability to coordinate cross-functional work teams toward task completion

Global Payments Inc. is an equal opportunity employer.