Customer Care Advisor - Stonehouse - DENTSPLY International

    DENTSPLY International
    DENTSPLY International Stonehouse

    5 days ago

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    Description

    Customer Care Advisor

    We are seeking a skilled Customer Care Advisor to join our team at Wellspect Healthcare in Stonehouse, United Kingdom. As a leading global provider of innovative medical devices, we help people suffering from urinary retention or chronic constipation.

    Our company is dedicated to making a difference to people who need our products and services. With over 1,000 employees worldwide, we strive to become climate neutral and leave the smallest possible environmental footprint.

    This role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions.

    Key Responsibilities:

    1. Building and nurturing relationships with patients and Healthcare professionals to ensure seamless delivery of vital medical supplies.
    2. Order and prescription processing to a high standard, ensuring swift and accurate delivery of supplies.
    3. Complaint Handling – The recording, escalation, resolution & analysis of product and service complaints within commercial and regulatory timelines.
    4. Inventory management - Working closely with our procurement team to ensure the planning parameters and safety stock levels are as accurate as possible.
    5. Working collaboratively to develop relationships with patients, Healthcare professionals & internal teams.

    Experience:

    • Education to GCSE level; or minimum of twelve months' related experience or training; or equivalent combination of education and experience.
    • Background of working in a fast-paced customer-facing role (face-to-face or virtual).
    • Accurate keyboard/data entry skills.
    • Positive 'can do' attitude and customer-centric mindset.

    We offer an attractive remuneration package, including 26 days' annual leave, a company pension scheme, and flexible benefit scheme. We also provide comprehensive induction, further training opportunities, and access to LinkedIn Learning. Join us to take advantage of personal and professional development opportunities through our worldwide mentoring and coaching program.

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