2nd Line Support Engineer - Horsham, United Kingdom - Clearwater People Solutions Ltd

Clearwater People Solutions Ltd
Clearwater People Solutions Ltd
Verified Company
Horsham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Our client is currently seeking a skilled 2nd Line Support Engineer to implement a wide range of IT and Telephony services to their growing portfolio of surrounding businesses.

This is an exciting position for someone looking to continually grow their skill set in a faced-paced working environment.


Responsibilities for the 2nd Line Support Engineer:

  • Providing 2nd line support insuring accuracy
  • Maintain and work within clients' SLAs
  • Managing ticketing systems and answering phones
  • Accurate diagnosis of faults and competent in rectification
  • Confident troubleshooting
  • Identifying when to escalate issues into 3rd line
  • Driving a company van to surrounding business on a "need" basis

Experience required for the 2nd Line Support Engineer:

  • Office 36
  • LAN/WAN/Wi-Fi
  • Windows Troubleshooting
  • PC Hardware and Software
  • Clean UK driving license

Personable attributes for the 2nd Line Support Engineer:

  • Excellent communicational skills both verbal and written
  • Self-Motivated individual
  • Able to always maintain a professional standard
  • Flexible and a team player
  • Confident under pressure
  • Demonstrate high levels of organisational and time management skills
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