Customer Services Administrator - London, United Kingdom - Eireann Recruitment Services Ltd

Eireann Recruitment Services Ltd
Eireann Recruitment Services Ltd
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description

CUSTOMER SERVICES ADMINISTRATOR

CRICKLEWOOD

SALARY UP TO £28,000 DEPENDING ON EXPERIENCE

HOURS OF WORK MON-FRI 8:30AM TO 5:30PM


Our client is one of London's leading construction companies and they now require an experienced accounting person to join a small team based at their head office in London, NW2.


Job Purpose


The Customer Services Administrator will be the first point of contact for customers assisting with orders and requests for the waste disposal service, mainly the ordering of waste disposal skips.


Job Role

  • Answer incoming calls in a polite and confident manner, engaging with the customer and understanding their requirements fully
  • Establishing if the customer has a trade account then inputting orders accurately on the company software system
  • Liaising with the sales team in relation to customer orders
  • Agreeing a delivery price with nontrade customers and negotiating as necessary to secure the sale and then inputting accurately onto the system
  • Liaising with the Transport controller regarding delivery times
  • Processing credit card payments
  • Arranging permission from Local Authority should the skip be required to be placed on the highway
  • Other administration duties that arise
  • Identifying sales opportunities
  • Dealing with customer queries

Key Skills

  • Efficient and adaptable
  • Excellent customer service skills
  • Good allround administration ability with excellent computer skills
  • Confident and articulate telephone manner
  • Accurate data entry
  • Works well in a team
  • Customer focused
  • Organised and proactive
Should this excellent Customer Services Administrator opportunity be of interest to you, please forward your CV to Anna Maguire.
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