Client Care Team Associate - Newmarket, United Kingdom - Dick White Referrals

Dick White Referrals

Verified Company

Newmarket, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Your role and responsibilities

Preparing clinical files for the following day's appointments
Scanning clinician files and documents into clients' electronic accounts in the practice management system
Managing and updating clinical diaries to enable appointments are booked correctly
Answering calls in a professional manner and routing calls as necessary
Taking calls from our referring vets and booking appointments for clients and referring clients to case managers
Communicating with clinicians and workflow coordinators regarding scheduling emergency appointments
Continue to maintain and develop your own professional knowledge and skills
Maintain effective and professional colleague relationships
Promote Health and Safety policies and practices, ensuring compliance is always maintained
Greet clients and their pets when they enter the building and guide them to their designated area
Page the relevant, clinician, nurse or physiotherapist and case manager of their arrival
Ensure all the correct paperwork/ documentation for the client is ready and available
Process queries and manage customer expectations in a polite and friendly manner
Maintain regular communication where appropriate, ensure the clients are happy and kept updated on any delays as appropriate
Take payment from the client for the services they have received
Keep track of how long clients have been waiting and repage clinicians were necessary
Continue to maintain and develop your own professional knowledge and skills
Maintain effective and professional colleague relationships
Promote Health and Safety policies and practices, ensuring compliance is always maintained

You will be diligent, organised, and professional with the ability to maintain a harmonious working relationship with others, promoting collaboration amongst teams.

Confidence to manage conversations in a calm but informative way is also essential, as is the ability to follow processes avoiding mistakes, providing a very high level of customer service at all times.

This is a full-time position, working a 40-hour week, Monday - Friday with some weekend work.

Benefits

Organised inhouse CPD
Dedicated CPD allowance
Pension
Generous leave allowance
Access to Private Medical cover
Personal Health Insurance
Life Assurance
Cycle to Work Scheme

About us

Dick White Referrals (DWR) is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities.

Our dedicated vets, nurses and nursing assistants, supported by the client care teams

teams, are committed to providing the highest quality surgical and medical care

for pets.

Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.

We accept referrals in Anaesthesia, Cardiology and Cardiac Surgery, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Physiotherapy and Soft Tissue Surgery.

We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.

Part of an amazing global family
The future of the veterinary world is at the heart of everything we do.

We are all individuals, but two important things bring us together:
a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

We are part of Linnaeus that is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives.

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Application
If you share our passion for delivering excellence, trust and care then we would love to hear from you.

Linnaeus is an equal opportunity employer and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

Salary:
£22,000.00-£23,000.00 per year

Schedule: