2nd / 3rd IT Support Engineer. Hybrid. Big Culture - Reading, United Kingdom - RecruitmentRevolution
Description
What is the last thing you learned? Are you surrounded by a team that can help you grow and excel in your career, broadening your knowledge daily? Are you looking for a new challenge that can really help you succeed in your technical IT career?
Are you self-motivated, ambitious, forward-thinking, and driven by delivering a high-quality service to clients? Then this could be the change you want with the company you need to be with.
Role Info:
2nd / 3rd IT Support Engineer
Hybrid Working - Remote working 2 Days / Chertsey, Surrey HQ Based Plus Field Client Site Work 3 Days
£30,000 - £50,000 + Base Salary + Overtime + Bonus (£30,000 - £40,000 for Tier 2, £40,000 - £50,000 for Tier 3)
Plus Comprehensive Benefits & Perks inc Socials & Monthly Kudos Incentives + 9-5
Working Hours
Product / Service:
Technology Infrastructure consultancy. Managed Solutions Provider
Pedigree:
Highly-profitable. Strong brand enquiry. Service centric. Growing Year on Year. 99% of clients would recommend us.
Clients Include:
Bupa, Sainsbury's, Midwich, Otsuka Pharmaceutical, NCP, Microsoft.
Culture:
Confidence, Community and Integrity.
Partnerships:
Dell. VMWare. Microsoft. Citrix. PaloAlto Networks.
Team: 100 incredible nationwide colleagues led by hands-on senior management team who care about you
Our Story:
In 2009 our founders Sam and Rupert saw an opportunity to create a more transparent & dynamic technology consultancy; one that did things properly, treated customers the right way and was built around an awesome people-first culture.
13 years on the businessis a trusted business partner delivering IT services and solutions across all industry sectors; and is on track to hit £20 million turnover this year.
With continued demand for our services plus in-house IP-owned cloud tech we have created (StorARCH), we plan to become a £100 million business within 5 years.
With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.
The 2nd / 3rd IT Support Engineer Role:
It will also be your function to assist the junior team with mentoring on both technical and process matters.
About You:
- Experience in a similar IT Support or IT Consulting role
- 2nd line - Experience of some or all: Microsoft Windows Desktop / Server Operating Systems, MS Office Suite , Exchange, Skype for Business, Teams Telephony, Active Directory, Firewalls (Palo Alto), Citrix XenApp, Microsoft 365, VMWare, vSphere, Hyper-V,SAN, Zerto, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring
- Virtualisation practices from a build, install, configure level through to standard support
- A good grasp of TCP/IP networking and troubleshooting
- The ability to install and decommission a range of hardware Including laptops, printers, PCs, monitors, servers and racks
- 3rd line - Backup Product Sets such as Veeam and Asigra. Leading migration projects
- Great communication skills (in person and via telephone), excellent written and spoken English is essential
- Personable, with the ability to build rapport with team of IT technicians, colleagues & client IT departments
- Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must
- Strong academic background - a Bachelor's degree or related IT qualifications would be highly desirable but not essential
- HQ in Chertsey (Surrey) 3 days per week based with occasional travel to client sites in or around London during secondments
- Valid UK driving licence is essential.
- 5.00pm Monday to Friday. Engineers will also work on a rotating out of hours / oncall basis.
What we offer in return:
- £30,000 - £40,000 for Tier 2, £40,000 - £50,000 for Tier 3
- 4% Employer Pension Contribution
- Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
- Employee Assistance Programme
- Private Medical Insurance (applicable after 5 years' service)
- Learning and Development Programme, aimed to support Career Progression
- Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
- Long Service Recognition Awards for 5, 10, 15 years
- Complimentary Breakfast Available (8am - 9am Mon to Fri)
- Complimentary Tea/Coffee and Fresh Fruit Available All-day
- Fully Stocked Beer/Wine Fridge for Friday After Work Drinks
- Discounted Corporate Gym Membership
- Cycle to Work Scheme
- Shower Facilities
- Free Private Car Park
- Staff Break Out Room with Pool Table
- Modern, Open Plan, Office Environment
- Quarterly Company-Funded Social Events
- Company-Funded (Voluntary) Participation in our Charity Events
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