Governance Administrative Assistant - Oswestry, United Kingdom - The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Verified Company
Oswestry, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities.


The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) is one of the leading specialist orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for innovation.

We work together as a team of over 1,600 expert members of staff to make a difference for our patients and their families.


Our latest CQC Report was published in February 2019 and saw us rated as 'Good' overall and 'Outstanding' for care.

Who we're looking for

Governance Admin Assistant


The post holder will support the Governance Managers and Assistants in the Governance team with comprehensive administrative support to deliver a range of quality governance activities at Trust and Unit level to ensure compliance with the trusts governance agenda and requirements.

Activities include assisting with processing patient feedback data, patient safety, clinical audit and patient concern resolution.

The main duties of this post include supporting theGovernanceTeam with the day to day admin duties.

This role may involve dealing with patients who become upset or angry.

  • Good interpersonal skills
  • Sensitive to the needs of patients and their carers
  • Good verbal and written communication skills
  • Good numeracy skills
  • Ability to work well under pressure and to deadlines
  • Able to prioritise work
  • Good organisational skills
  • Ability to form good working relationships with customers and staff
  • Good time management and ability to work to tight deadlines
  • Able to work in a Team as well on own initiative
  • Previous experience of working in an office environment
  • Good understanding of Microsoft Office, including Word, Excel, Outlook and PowerPoint.


Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.


Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect.

If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.


Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.


Whether you're starting out in your career, or have a wealth of experience - we're always looking to recruit outstanding individuals in a range of clinical areas, as well as support and administrative roles.


We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.


Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links.

The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

The the key duties and responsibilities of the post holder include:
Covering of the PALS telephone enquiries line. Taking telephone calls, directing as appropriate, dealing with simple enquiries and taking messages.

Respond to the website enquiries on a day to day basis, escalating up to the Governance Leads or Assistants as appropriate

Recording a log of the patient contacts made to the Trust in a spreadsheet or on Datix if appropriate.

Assist in the collection of data for Consultant appraisals. Including logging compliments as they come in.

Assisting the Governance Leads with approval of new patient information leaflets and supporting the review out of date leafelts. This includes uploading the leaflet to the document centre.

Assist the Trust Falls Lead in the reporting of falls data.

Assisting the Governance Leads with the processing of IQVIA patient feedback data including following up negative comments.

Assist with publicising patient feedback information including posters, updating comments on website and monitoring the NHS choices website.

Provide admin support to the Audit Quality Governance Lead

Provide admin support to the Governance Lead responsible for the IQVIA feedback system. This includes data extracts, SOPS, setting up of new users, logging of calls to the IQVIA hub.

Any ad-hoc requests as and when required, appropriate to the job role.
More jobs from The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
See all jobs of The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust