Control Centre Operator - Rugby, United Kingdom - Teqniq Limited

Teqniq Limited
Teqniq Limited
Verified Company
Rugby, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Full-time (37 hours per week)
Control Centre Operator contract to start ASAP.

Monday to Sunday

06:00-18:00


What is the Job?

  • To provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.
  • To respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example attending on site.
  • To monitor CCTV and to take appropriate action in line with policy and procedure.
  • To activate the Emergency Plan should the need arise.
  • To work together as part of a team, ensuring continuity of the service, to provide a 24 hour service every day of the year, by operating a shift system. Also to provide short notice, emergency cover in the event of unforeseen absences of colleagues.

What are the requirements?

  • Able to maintain confidentiality and compliance with Human Rights and Data Protection legislation.
  • Ability to effectively communicate with residents, the public, staff and other organisations, both verbally and in writing.
  • Able to work independently and as part of a team, prioritising own workload and meeting deadlines.
  • Be able to carry out daytoday administrative tasks.
  • Must be able to deal with pressurised situations in a controlled and effective manner.
  • Must be able to make concise written reports in a timely and accurate manner.
TEQ-0423-RU CNTRLCNTROPRTR


Job Types:
Full-time, Temporary contract


Salary:
£11.47 per hour


Schedule:

  • Monday to Friday
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