Foodbank and Crisis Adviser - Norwich, United Kingdom - Citizens Advice

Citizens Advice

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Foodbank and Crisis Adviser

Location:

Norwich, Norfolk

Closing date: 30 July 2023

Role details:

Job title:
Foodbank and Crisis Adviser

Location:

Norwich, Norfolk

Salary:

£23,144

Salary pro rata:
Yes

London allowance:
No

Hours per week:
37

The Role:

You will collaborate with the Norwich foodbanks, Yorkshire Building Society and other teams to tackle underlying causes of poverty and hardships by providing advice on a range of issues based on the individual needs of each client.

This may also include some limited casework which will ensure the client receives the most appropriate support over a period of time.

We aim to reduce their need for foodbank support in the future and enable them to develop resilience and self-confidence in their lives.

The Food Bank and Crisis Advisor will also support volunteers to identify issues and provide appropriate information, signposting's and referral routes.

By leading with empathy and respect you will support our clients in delivering high quality advice. This is rewarding opportunity to help others.

Main Responsibilities:

Ensure that all advice conforms to the organisations Quality Standards, policies and procedures, including, but not limited to, confidentiality and GDPR
Maintain records on Casebook (our case recording and customer relationship management system) to ensure consistency and continuity.
Ensure feedback is obtained from users of the service
Produce reports, case studies and feedback for key stakeholders including funders and partner agencies
Working with other colleagues in NCA, Trussell Trust, and partner agencies to ensure the service is available to all those who need it.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.