Customer Service Advisor - Glasgow, United Kingdom - Queens Cross Housing Association

Queens Cross Housing Association

Verified Company

Glasgow, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor (Permanent)

Grade 3, £22,576-£24,457

Progressing to Grade 4, £24,771 - £26,677in line with development programme

35 hour per week, Monday to Friday

Job purpose:

First point of contact for all tenants and customers, providing a customer focussed call handling service to all departments across the organisation.

Providing a 'resolve at first point of contact' approach to queries, complaints, and solutions for our customers.

Essential criteria:
Experience working in a customer service environment.

ICT Competent, with ability to learn new ICT quickly.

Positive solution focussed attitude to work.

You will:
be enthusiastic, self-motivated, and committed to excellent customer service.

have excellent communication and organisational skills.

be adaptable with the ability to manage competing deadlines.

be calm under pressure and work to achieve a positive outcome for customers.

We will provide:
40 days leave per year (plus carer leave, emergency leave, etc)

7.7% or 4% employer pension contribution

life assurance (x1 yearly salary)

employer paid qualifications, training and professional memberships

generous family friendly benefits and leave (matching shared parental pay to enhanced maternity pay)

enhanced sick pay benefit (up to 6 months full pay)

agile working options

reward and recognition incentives

24/7 employee support (plus Health and Wellbeing initiatives)

green initiatives (cycle to work, season ticket loans, pool cars)

We are committed to developing our people and helping them maximise their potential.

Due to internal promotions and development opportunities, we are in an exciting position to offer a range of opportunities, from graduate trainees, entry level positions and technical specialists we have an opportunity suitable for all.

If you are interested in developing in your career and enjoy working in a dynamic and fast-changing environment, visit our websitefor more information about these opportunities.

Job Type:
Permanent

Salary:
£22,576.00-£26,677.00 per year

Benefits: