Adult Mental Health Service Administrator - Canterbury, United Kingdom - Psicon

Psicon

Verified Company

Canterbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Psicon Group comprises six areas of specialist psychological and healthcare support: Adult Mental Health Services; Children, Young People and Family Services; Community-Based Neurological Rehabilitation Services; Occupational Health Psychology Services; Medico-Legal Services; and Neurodevelopmental Lifespan Services.

Through these, we provide prompt access to high quality professionals offering consultations, assessments, therapy and rehabilitation options.

Our services support a range of clients, from individuals and their families to businesses both local and larger, and from the uniformed services to universities, schools and other centres of education.

Psicon is committed to offering the best psychological support and healthcare available.

We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About the Role
As part of our administrative team you will be the first point of contact for new and existing clients.

You will be responsible for engaging with both internal and external stakeholders, to ensure that all individuals accessing our service are provided with the best customer experience in accordance with Psicon's company goals and values.

Reports to:
Adult Mental Health Service Operations Lead

Responsible for:
This post has no supervisory responsibilities

Principle duties and responsibilities

Meeting and greeting patients, ensuring they receive a hospitable and welcoming service.
Uploading referrals onto our patient management system.
Liaising with clients and clinicians to arrange appointments.
Collating reports and correspondence to a high standard, in line with service protocol and ensuring these are provided to patients within the appropriate turnaround time.
Coordinating incoming and outgoing mail.
Contacting clients to ensure they are engaged with our processes.
Effectively using online patient management system to move patients through their journey with Psicon.
Completing detailed and accurate records of every client contact.
Accurately and efficiently uploading documentation to online patient management system.
Accurately inputting data to excel spreadsheets as required.
Dealing with administrative requests and queries from colleagues and managers.
Carrying out ad hoc tasks at the discretion of the team leads and managers including uploading referrals and other clinical paperwork, formatting reports, scanning and shredding of documents, managing post, assisting with cover on the telephones for patient enquiries, sending out correspondence in relation to patients' assessment/treatment.
Ensuring the highest level of attention to detail and quality.
Ensuring that the highest level of customer service is provided to every individual you have contact with in the role, in line with Psicon's organisational goals.
Escalating more complex enquiries calls to the appropriate colleague.
Maintaining up to date and detailed knowledge of the whole Adult Mental Health Service as relevant to area of work.
Work towards meeting KPIs which may vary depending on area of work.
Reporting feedback or incidents to quality management.

Person Specification

Experience of working within a customer focused administration role.
Excellent interpersonal & judgement skills.
Experience of working to KPI targets and tight deadlines whilst balancing competing priorities within a busy environment.
Ability to work under pressure whilst maintaining a calm professional demeanour.
Committed to providing the best quality service and achieving the highest standards of client care.
Outstanding communication skills and the ability to communicate with diverse groups of individuals.
Able to establish and maintain productive professional relationships with colleagues.

Core Responsibilities

Adhere to all company policies and procedures.
Abide by the company's confidentiality policy and the confidentiality agreement.
Maintain awareness and comply with policies and procedures relating to Health and Safety.
Act in accordance with and promote the company's core values (commitment, trust, integrity and kindness).
Promote a positive approach to equality, diversity and treat others with dignity and respect.
Demonstrate awareness of safeguarding and be aware of the company's policy and procedure relating to raising safeguarding concerns.
Develop and maintain positive relationships with colleagues, ensuring approachability, and open and honest conduct.

As a company, we are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;