Branch Customer Advisor - Chesterfield, United Kingdom - Essential Recruitment

Essential Recruitment

Verified Company

Chesterfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are an ambitious award winning building society that has twice been recognised as one of the Best Companies to work for in the UK.

This is a fantastic opportunity to bring your skills, knowledge and experience to help our Branch team evolve and support us on our exciting journey.

Here's a taste of what you'll be doing:

Customer Service
provide an excellent standard of customer service to meet the Society standards and objectives across a range of contact methods including telephone, in branch and written enquiries

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Sales - to contribute to the achievement of work based objectives, standards and sales targets as set by the Customer Service Manager and/or Branch Operations & Member Engagement Manager
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Promotions - work together with members of the wider team including members of the Sales Team, Customer Service Managers and the Branch Operations & Member Engagement Manager on internal and external promotions of products and services
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Counter Duties - accurately process and administer all aspects of customer accounts and deal promptly with correspondence arising out of such administration duties
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Community - to work with the branch team to promote the Society within the local community and take part in community initiatives

What we're looking for:

Good communication skills, both verbally and written
Have a passion for customer service
Have a positive 'can do' attitude
Be prepared to work flexibly across our branches
Sales experience desirable

Most importantly we are looking for a positive, driven and adaptable individual that is able to bring people with them on our journey.

We are a people focused organisation and we are looking for someone with great communication and collaboration skills as well as fresh thinking to bring to the team.

What we offer:

Competitive salary, annual bonus scheme, 22 days holiday plus bank holidays (+ ability to buy and sell holidays), health cash plan
25 hour working week between Monday to Friday (Saturdays are paid on top)
A friendly and open culture where teams strive to do the right thing by their colleagues and our members
An organisation with a strong sustainability agenda
Access to a wide range of health and wellbeing resources
A role/career with plenty of breadth and opportunity to develop your skills and experience
An active social and community agenda (2 paid days per year for community work)

Hours:

9:15am - 1:45pm on Mon, Tues, Thurs + Fri

8:45am - 1:45pm on Wednesdays

Life at The Mansfield Building Society

So, what does life The Mansfield look like? We are a vibrant, inclusive and innovative place with great ambition We work as one team to make our Society bigger, better and brighter, together, for our people, our customers and our communities.

We live by our values, deliver on our commitments and continually strive for improvement whilst having fun and showing that we care.

As we are a mutual society, we don't have shareholders, we are owned by our members and invest their money wisely in our products and services, our community, responsible causes and, of course, our colleagues

Our history spans over 150 years but our purpose of providing homes for people and their savings remains the same.

We help create sustainable futures - supporting our members through life's journey, providing a safe place for their savings and help and support in finding the right funding to buy their own home.

We help protect what's important and help plan for a brighter future.

This vacancy is being advertised by Essential Recruitment (An Employment Agency)