Operations Supervisor - Manchester, United Kingdom - Mitie

Mitie

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mitie has a great opportunity for an experienced Operations Supervisor in
Manchester.

You will be contracted to
60 hours per week, Monday to Friday, although some evenings and weekend work may be required.

You will report to the contracts Operations Manager.

Key Role Descriptors

The role holder will contribute to the goals of the team through the provision of high quality and responsive security service and provide day to day management of staff to ensure high standards of service delivery.

Reporting to the Operations Manager, the Operations Supervisor is responsible for pro-active operational service delivery and employee performance on the contract.

This will involve working with the Operations Manager and sharing best practice to ensure uniformity across the contract.

KEY ACCOUNTABILITIES WILL BE TO:

Deliver the Our Manchester strategy message throughout the MCC estate establishing the desired culture and understanding throughout.
Completion of induction process for new starters
To ensure site training is delivered in line with contractual obligations set out within the agreed SLA's
Ensure that holiday and sickness are managed in association with the appropriate processes through the businesses' management process.
To ensure rosters are planned in advance
To conduct welfare visits with security officers on the contract
To ensure all officers are wearing correct uniform, carrying a Mitie ID and have their SIA Licence visible
To Conduct Security Officer Return to Work Interviews and update the HR portal
To assist in the recruitment drive for new security officers
To ensure Assignment Instructions and Site Instructions are regularly reviewed and updated accordingly
To be the main point of contact between the frontline team and the wider Mitie service delivery teams who will support the contract
The Operations Supervisor will be responsible for supporting the Operations Manager with the operational delivery of the Manchester City Council contract and customer requirements.
Safer and stronger communities through collaboration
Innovation
Social Value
Resilience
Management of Security
Security of buildings
General Security
Financial stability
Contractual compliance

EXPERIENCE REQUIRED

Minimum 2 years' experience in a customer facing fieldbased role.
Good understanding of HR policies and procedures.
Understanding of public sector requirements preferable.
Previous experience in an integrated security service delivery role.
Demonstrable skills in people management and development.
Ability to work methodically whilst remaining flexible.
High standard of numeracy and literacy.

BEHAVIOURAL COMPETENCIES
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Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
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Our promise to our people: a place to work where you can thrive and be your best every day.
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Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
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Our culture - our core values and how we behave:

We are one Mitie:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

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We are built on integrity and trust:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
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We go the extra mile:whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
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Our diversity makes us stronger:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
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Our customers' business, is our business:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

GENERIC COMPETENCIES
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Communication - Ability to communicate clearly, concisely, accurately and in ways that promote
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Planning and Organising - Demonstrate the ability to organise multiple tasks in the most effective way and allocate time and energy according to task complexity and priority.
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Problem Solving and Decision Making - The ability to make effective decisions on a day-to-day basis, taking ownership of decisions, demonstrating sound judgement in escalating issues where
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People Management - The ability to inspire individuals to give their best to achieve a desired result and maintains effective relationships with individuals and the team to ensure that the team is equipped to achieve objectives set according to the overall business
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Financial Management - Numeracy and accuracy skil