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Customer Service Advisor - Walsall, United Kingdom - Skirting 4 U LTD

Skirting 4 U LTD

Verified Company

Walsall, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Skirting 4 U are a leading manufacturer and supplier of custom-made skirting boards, architrave and other interior mouldings. All our products are manufactured to order and delivered UK wide.

Skirting 4 U aims to become the UK's primary skirting supplier by making the ordering, production and delivery processes as seamless and hassle free as possible, for a recognizably more convenient, superior customer experience.

We are also an accredited Living Wage Employer.

Key responsibilities

To be an excellent communicator both on and off the phone taking inbound phone calls from customers and assisting with their queries about our products and services.
Excellent writing skills is essential in this role, you will be replying to customers using our online chat as well as responding to customer reviews.
Answering both general/specific customer questions about the Company's products/services.
Processing orders by generating sales quotations, as well as transactions whether that is handling order cancellations or product returns.
To be able to diffuse any issues they may arise and ensure effective and successful complaint resolution.
Liaising with our drivers and courier for updates on customer deliveries.

We will provide you with a full and comprehensive training plan so that you are properly equipped with all the relevant product knowledge you need to properly assist our customers and strive in the role.

Key Attributes

Excellent written and verbal communication.
Possess a customer focused ''cando'' attitude and enjoy going the extra mile to deliver first class customer service.
Ability to learn on the job and adapt to changes.
Brilliant attention to detail with the ability to multitask and manage your own personal inbox and prioritise in order of importance.
Strong organisational and planning skills.
Experience of using computer systems is essential.

Office hours, Monday to Friday, with a 30 minute lunch break.

30 days annual leave inclusive of public holidays.

Job Types:
Part-time, Permanent

Salary:
£24,000.00-£26,000.00 per year

Expected hours: 25 per week

Benefits: