Customer Services Team Leader - Hinckley, United Kingdom - Hammonds

Description

Modern homes can be hectic. Things overflow. Stuff piles up. Stress mounts.

And suddenly, this place that should be a sanctuary, becomes bedlam.

At Hammonds we exist to make our customers lives better through tailored storage solutions, bringing order to hectic homes, helping people live better.

A fantastic opportunity has arisen for two talented Team Leaders to join the Customer Services team at Hammonds, the fitted furniture company.

This is a full-time permanent position, offering a salary of £26,500 -£28,880 per annum (depending on experience), based in Hinckley, Leicestershire (LE10).

Our customers are at the heart of our company's success, and they entrust us with their storage space solution needs.

That's why our customer services team go above and beyond to support our customers as they truly understand the positive impact fitted furniture can have on our customers lives and strive to provide positive solutions, genuine care and professional advice.

THE IMPACT YOU WILL MAKE

All of our Account Advisors, Team Leaders and Customer Operations Managers strive to provide world-class customer service and are eager to support our customers in all stages of their journey with us.

That's why we truly recognise the dedication that has gone into achieving our 4.7 Trust Pilot Score, but we won't stop there.

We want to win national awards for service and we are looking for enthusiastic individuals driven high quality and continuous improvement, to build on these amazing achievements.

As our Customer Services Team Leader you will help us to achieve our business objectives with a strong focus on maximising the Account Advisor's full potential.

You will do this by empowering, motivating and coaching the existing team through development, performance management of KPI's and guidance.

You will utilise your specialist knowledge and people skills to create a cohesive team environment, leading the team to success against our Customer Service targets and KPI's.

You will use your data analysis capabilities to ensure team and individual performance is regularly monitored and reviewed using the performance development and 121 process, keeping in mind our customer service styles and best practises.

Your role will include motivating new hires and developing team member abilities to improve their confidence, communication and customer service skills.

You will also allocate the day-to-day activities of the team, acting as key point of contact for escalated complex customer support and we expect a small element of your role to include administration.

AM I SUITABLE?

This role would be suitable for you a current Customer Service Team Leader with desire to make a
real impact, drive success and thrive in a fast-moving business environment.

You will need excellent IT skills (to include Microsoft Excel, Word and PowerPoint), strong communication and decision-making skills.

This is a fast-paced hands-on role so you will need the ability to think on your feet, multi-task and flexibility to adapt to business needs.

You will be an enthusiastic, people-centric and positive individual with a natural desire to encourage and inspire the best performance from your team.

You will also need:

• Team management experience with the ability to lead by example
• The ability to organise your own and team workload
• Strong numeracy and literacy skills
• Problemsolving capabilities
• Effective communication skills at all levels, with the ability to communicate to both internal and external stakeholders.

WHY HAMMONDS

In addition to being committed to your development and growth, some of our company perks currently include PerkBox - discounted retailor platform service with discounts across 100's brands such as Amazon, Apple and Argos with access to the wellbeing support hub, Service Recognition Scheme, Health Cash Plan, 31 days holiday (including 8 bank holidays) Discounted Purchase Scheme and more.

• You may have experience as a Customer Services Advisor, Customer Services Specialist, Customer Services Team Leader, Customer Services Representative._